Device Insights Product Manager

Adobe•San Francisco, CA

About The Position

The Opportunity You are passionate about using endpoint data, experience analytics, and automation to proactively identify issues, improve device health, and elevate the employee experience at scale. This role is central to helping ETS move from reactive support to insight driven, preventative operations, influencing decisions across End User Computing (EUC), Security, Service Desk, and Executive Support. Key focus areas include device experience monitoring, employee sentiment signals, performance insights, proactive remediation, and enabling data driven decision making across the lifecycle of corporate managed and approved employee devices.

Requirements

Passionate about using endpoint data, experience analytics, and automation to proactively identify issues, improve device health, and elevate the employee experience at scale.
Ability to influence decisions across End User Computing (EUC), Security, Service Desk, and Executive Support.
Experience with device experience monitoring, employee sentiment signals, performance insights, and proactive remediation.
Skills in enabling data-driven decision making across the lifecycle of corporate managed and approved employee devices.
Subject matter expertise in device telemetry, experience analytics, and insight-driven remediation.
Ability to translate business, support, and security needs into clear product requirements, user journeys, and measurable outcomes.
Experience partnering closely with Service Desk, EUC Engineering, Security, DEX Leadership, and Executive Support.
Proficiency in using device and experience data for proactive issue detection, root cause analysis, and continuous improvement.
Ability to define and track success metrics related to device health, employee experience, incident reduction, and time to resolution.
Experience driving adoption of automation and proactive remediation workflows.
Strong presentation skills to convey insights, trends, and recommendations to senior leadership.
Knowledge of DEX, EUC, and endpoint analytics trends.
Familiarity with industry benchmarks to mature device insights capabilities.

Nice To Haves

Experience with Nexthink as the core platform.

Responsibilities

Own the product vision, strategy, and roadmap for Device Insights and Digital Employee Experience capabilities, with Nexthink as the core platform
Act as the product owner and subject matter expert for device telemetry, experience analytics, and insight driven remediation
Translate business, support, and security needs into clear product requirements, user journeys, and measurable outcomes
Partner closely with Service Desk, EUC Engineering, Security, DEX Leadership, and Executive Support to identify experience gaps and prioritize initiatives
Use device and experience data to drive proactive issue detection, root cause analysis, and continuous improvement
Define and track success metrics related to device health, employee experience, incident reduction, and time to resolution through clear indicators
Drive adoption of automation and proactive remediation workflows based on device insights
Present insights, trends, and recommendations to senior leadership, translating technical data into clear business impact
Stay current on DEX, EUC, and endpoint analytics trends, using industry benchmarks to mature Adobe’s device insights capabilities