Product Manager

AlertMedia • Austin, TX

13d • Hybrid

About The Position

AlertMedia is seeking a Product Manager to transform real-world security expertise into Social Intelligence software. This role involves identifying credible threats sooner and protecting people during critical events. The ideal candidate will have operational experience in security or intelligence, a strong understanding of social and open-source threat intelligence, and product management experience. You will own the Social Intelligence roadmap, collaborate with engineering and design, leverage AI tools for prototyping, define success metrics, and enable go-to-market strategies. This is an opportunity to make a significant impact by helping organizations protect their people and businesses.

Requirements

• Operational experience protecting people, businesses, or brands in corporate security, intelligence, threat assessment, executive protection, law enforcement, military, a global security operations center, or a comparable environment.
• Hands-on experience using social and open-source threat intelligence products as a practitioner, with a clear point of view on their strengths and weaknesses.
• Working knowledge of manual open-source intelligence tradecraft, including source discovery and validation, platform-specific search and Boolean logic, geolocation and imagery verification, persona and account analysis, and corroboration across sources.
• Product management experience, or demonstrated ownership of a product-adjacent function such as intelligence program design, tooling selection, or internal capability building.
• Strong analytical judgment and comfort making decisions with incomplete or conflicting information.
• Advanced written and verbal communication skills, capable of holding technical conversations with Engineering and strategic discussions with executives.
• Comfort with tools like Jira, Confluence, and product analytics software.
• A collaborative, no-ego approach and the ability to manage multiple priorities in a fast-moving environment.
• Resourcefulness and persistence when facing unclear paths.
• Energetic, empathetic, and earnest demeanor with a consistent record of delivering quality work on schedule.
• Existing authorization to work in the U.S. without the need for sponsorship.

Nice To Haves

• Experience building or scaling an intelligence function, including analyst workflow design, reporting standards, and escalation criteria.
• Familiarity with Agile delivery, APIs, system integrations, or data pipelines.
• Exposure to threat assessment frameworks such as WAVR-21 or RAGE-V.
• Experience with product enablement or go-to-market support.

Responsibilities

• Develop deep expertise in customer personas (corporate security, intelligence analysts, executive protection, threat assessment, brand and communications teams) and their workflows.
• Conduct continuous customer and prospect interviews, discovery conversations, ride-alongs, and feedback sessions to identify specific problem statements.
• Maintain a clear understanding of current product strengths, areas for improvement, and future problem-solving opportunities.
• Track industry trends, threat landscape shifts, platform changes, regulatory developments, and the competitive field to inform the product roadmap.
• Own and manage the Social Intelligence roadmap, making decisions on what to build, defer, or decline with well-reasoned justifications.
• Balance business objectives, customer needs, and industry trends when sequencing work, making tradeoffs explicit to stakeholders.
• Define problem sets and jobs to be done for each initiative to ensure the team understands the desired outcome.
• Partner with Engineering and Design to translate customer problems into specifications, acceptance criteria, and deliverable milestones.
• Break down large initiatives into smaller, releasable increments that deliver customer value early.
• Collaborate closely with Engineering and Design throughout the delivery process, including grooming, scope decisions, testing, and launch readiness.
• Utilize AI development and design tools (e.g., Claude Code, Claude Design, Codex) to build working prototypes, test concepts, and gather customer feedback.
• Treat prototypes as a research method to validate or invalidate ideas before significant engineering investment.
• Promote AI tool fluency within the product team to accelerate the idea-to-evidence cycle.
• Define success metrics (e.g., adoption, analyst efficiency, signal quality, retention impact, revenue contribution) before product launch and instrument for measurement.
• Analyze product usage data and customer outcomes post-release, reporting on successes and failures to inform future prioritization.
• Collaborate with Product Marketing to position new capabilities, shape messaging, and equip Sales, Customer Success, and Support teams.
• Translate product functionality into practical narratives and applications for customer-facing teams.
• Lead internal training, demos, and Q&A sessions to ensure organizational understanding of new features and their value.

Benefits

• Competitive Base Salary
• Company-Wide Bonus program
• Generous and flexible time off
• Parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
• 401K with generous company match
• Amazing rewards and incentives
• Commitment to community service with opportunities to give back
• Ongoing career development opportunities through our Learning & Development team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed