Product Manager

Hearst•Dallas, TX

13d•Hybrid

About The Position

Product Manager Revenue Cycle Management and Personal Care The Opportunity Getting paid accurately and on time is what keeps a home care agency's doors open. Behind every clean claim is a chain of work - eligibility checked, authorization tracked, a visit verified, a code applied correctly, a denial worked before it ages out - and our software either makes that chain hold or makes it someone's long afternoon. We're looking for a Product Manager to own that work across our revenue cycle and personal care capabilities. On the revenue cycle side, you'll shape how agencies handle billing, claims, payer requirements, denials, and collections across Medicare, Medicaid, and managed care. On the personal care side, you'll work on the operational core - caregiver scheduling, visit verification, authorizations, and the state and payer program rules that govern it all. You'll take capabilities from a rough problem statement through discovery, delivery, launch, and the iteration that follows, working alongside Engineering, Architecture, Revenue Cycle Operations, Clinical, Analytics, User Experience, and the business leaders who know our clients best. Automation and Al run through this work - in claims scrubbing, eligibility, coding support, denial prediction, and document handling - and you'll help decide where they genuinely earn their place. This role suits someone who finds the details interesting rather than tedious: you want to understand why a payer rejects a claim, how an authorization actually gets consumed, and what a scheduler is really doing at 6 a.m. when three caregivers call out. Hybrid: This hybrid role is based in Dallas.

Requirements

4+ years in product management, ideally in healthcare revenue cycle, post-acute care software, payer/claims systems, or other complex technical products.
Working knowledge of healthcare revenue cycle - billing, claims submission, eligibility and authorization, denials and appeals, collections, and AR management.
Familiarity with post-acute care, home health, hospice, or personal care operations and the reimbursement models behind them.
Experience carrying product capabilities through the full lifecycle, from discovery and requirements to delivery, launch, and iteration.
Command of the fundamentals: customer discovery, user research, requirements and functional specifications, and roadmap management.
The ability to run independently while staying tightly connected to cross-functional partners.
A track record on complex product initiatives.
Strong communication skills, especially explaining technical and reimbursement concepts to non-technical stakeholders.
A habit of grounding decisions in data, user insight, operational feedback, and stakeholder input.
Comfort in agile product development, and in navigating complex technical, regulatory, and organizational systems.

Nice To Haves

7+ years of related product management experience.
Direct experience with home health, hospice, or personal care revenue cycle - including Medicare PDGM, Medicaid and waiver programs, managed care, and multi-payer billing.
Familiarity with claims and remittance transaction standards (837 /835), clearinghouse integration, eligibility verification, and payer connectivity.
Experience with personal care operations: caregiver scheduling and matching, Electronic Visit Verification, authorization tracking, and state program compliance.
Experience with AI-enabled or automated capabilities such as claims scrubbing, coding support, denial prediction, or document extraction.
Experience leading cross-functional product work on complex technical or business initiatives.
Direct partnership with clients, billers, agency operators, or other operational stakeholders.
Bachelor's degree or equivalent practical experience in a relevant field.

Responsibilities

Carry revenue cycle and personal care capabilities through the full lifecycle - discovery, definition, delivery, launch, measurement, and what comes next.
Get close to the problem. Sit with billers, collectors, schedulers, and agency operators; study their workflows; find where money and time leak out of the process.
Turn what you learn into clear product concepts, requirements, specifications, user stories, acceptance criteria, and success metrics.
Shape the roadmap for your product areas in partnership with product leadership and cross-functional stakeholders.
Translate strategy into delivery plans that hold user value, technical feasibility, payer and regulatory reality, and business impact in the same frame.
Let evidence drive priorities - clean claim rates, days in AR, denial and rejection trends, schedule fill rates, user research, and honest stakeholder feedback.
Stay hands-on through analysis, design, testing, integration, launch readiness, and post-launch measurement.
Partner closely with Engineering, Architecture, Security, DevOps, Analytics, and User Experience to define, build, and improve your capabilities.
Work directly with Revenue Cycle Operations and Client Success to understand where agencies are struggling and what would actually move their numbers.
Run the cross-functional conversations that matter: framing the problem, aligning on requirements, setting priorities, making the tradeoff calls, and confirming we're ready to ship.
Make technical and reimbursement concepts land with non-technical audiences - clearly, without jargon or hand-waving.
Surface dependencies, risks, and open decisions early, and pull in the right people when a decision is bigger than your team.
Keep everyone oriented with product documentation, decision records, and delivery expectations people can actually rely on.
Apply what you know about post-acute reimbursement, payer requirements, claims workflows, and personal care operations to the decisions in front of you.
Keep pace with what changes underneath this product: CMS rules and rate updates, state Medicaid program requirements, EW mandates, managed care contract behavior, and payer policy shifts - and get ahead of them in the roadmap.
Work with technical partners to weigh complex technical and business tradeoffs, including where automation and AI-enabled capabilities add real value and where they add risk.
Build capabilities that hold up to healthcare regulatory, compliance, privacy, billing integrity, and data security expectations - by design, not as an afterthought.
Watch performance, adoption, quality, and usability after launch, and push for the improvements the data supports.