Product Manager, Zoom Phone

Zoom • San Jose, CA

3d • $98,900 - $228,700 • Hybrid

About The Position

The Product Manager will shape the direction of Zoom Phone cloud telephony features and own objectives and KPIs that influence how people communicate at work. The role combines customer insight, data analysis, and cross-functional execution to translate complex telephony requirements into reliable, user-centered product experiences and scalable solutions.

The position is part of the Zoom Phone team, which develops and evolves Zoom's cloud-based phone services for enterprise customers worldwide. The team works with engineering, design, sales, and support to integrate Zoom Phone within Zoom Workplace and improve the telephony experience. The role is hybrid, with on-site presence two days per week at the San Jose, California office; remote arrangements are also available.

Requirements

• Bachelor's degree in Computer Science, Electrical Engineering, or a related technical field, or equivalent experience.
• At least 5 years of product management experience focused on telephony solutions.
• Excellent communication skills and demonstrated ability to influence across teams, simplify complex ideas, and drive clear decisions in ambiguous environments.
• Proven success in telephony-centric businesses, including enterprise SaaS, communication, and collaboration products, and ability to deliver innovative solutions in dynamic environments.
• Strong understanding of cloud and on-premise enterprise unified communications platforms, with experience translating technical complexity into compelling product experiences.
• Familiarity with telephony protocols including SIP signaling, RTP, WebRTC, and H.323, and hardware such as PBX systems and IP phones.
• Working knowledge of network quality factors, including QoS, latency, jitter, and packet loss, and their impact on call quality.
• Experience integrating telephony services via RESTful APIs and managing product delivery using Agile and scrum methodologies.

Responsibilities

• Define and prioritize Zoom Phone features and enhancements based on customer insight and strategic business value.
• Translate customer needs into user stories, business requirements, and functional specifications for core telephony systems and services.
• Own and maintain the product backlog, partnering with engineering and design to drive iterative, agile delivery.
• Partner with product managers, product marketing, and cross-functional stakeholders to define and evolve the core telephony platform roadmap.
• Analyze product KPIs and usage data to identify trends, validate requirements, and drive improvements in customer satisfaction.
• Evaluate competitive and adjacent products, track industry trends, and engage directly with customers and stakeholders to refine product direction.

Benefits

• A benefits program with perks, benefits, and options intended to support physical, mental, emotional, and financial health, work-life balance, and community involvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level