General Manager, Zoom Workplace
About The Position
The General Manager of Zoom Workplace owns the strategic and revenue trajectory of Zoom’s collaboration platform. The role defines and executes the multi-year growth strategy across the Workplace portfolio, including competitive positioning, product-market fit, market expansion, and AI-powered differentiation. The General Manager works across geographic sales, global customer success, product, engineering, and marketing to align strategy and execution, and serves as the definitive voice of the Workplace business across Zoom. The position reports directly to the Chief Sales Officer and regularly presents to the CEO and Board of Directors. Zoom Workplace includes Meetings, Team Chat, Rooms, Clips, Docs, Sheets, Slides, and productivity and space management products. The role leads the business at the center of Zoom’s AI-first platform transformation, connecting product strategy, field execution, and customer outcomes.
Requirements
- 15+ years of progressive leadership experience in SaaS, enterprise software, or collaboration technology.
- At least 7 years in senior go-to-market or general management roles overseeing a $100M+ ARR business, with direct P&L or revenue ownership.
- Demonstrated success driving market share growth, competitive displacement, and customer expansion in UCaaS, collaboration, or productivity platforms.
- Deep knowledge of competitive dynamics against Microsoft, Google, Cisco, and comparable companies.
- Executive-level experience with direct exposure to CEO, C-suite, and Board reporting and decision-making.
- Deep understanding of workplace technology, including meetings, messaging, voice, video, rooms and spaces, and AI-powered productivity tools.
- Strong grasp of hybrid work trends and enterprise buying behaviors.
- Ability to build and scale cross-functional go-to-market teams, lead through influence in matrixed organizations, and develop senior talent.
- Strong command of direct and indirect go-to-market models, including channel and partner ecosystems, product-led growth motions, and SMB through enterprise segments.
- Technical fluency to engage with product and engineering leaders on roadmap prioritization and AI-driven differentiation.
- Working knowledge of Salesforce and analytics platforms.
Responsibilities
- Define the multi-year strategic roadmap for Zoom Workplace, translating Zoom’s AI-first platform vision into an executable growth plan that captures market share, expands total addressable market, and drives net new ARR.
- Own competitive strategy, pricing, and go-to-market motion for the Workplace portfolio, partnering with Pricing, Channel, and Marketing to maximize competitive wins and defend the installed base.
- Drive new business acquisition, upsell, cross-sell, and expansion across Zoom’s global customer base, with a focus on ARR growth and net retention.
- Partner with Geo Sales Leadership across AMER, EMEA, APAC, and Japan to localize Workplace strategies, deploy specialist resources, and build enablement infrastructure for disciplined field execution.
- Collaborate with Global Customer Success, Product, and Engineering to influence the product roadmap, accelerate customer adoption, and connect product usage to retention and expansion outcomes.
- Champion AI integration across Workplace products, positioning Zoommate, AI Slides, AI Docs, AI Sheets, and next-generation AI capabilities as market differentiators.
- Establish and track KPIs for revenue growth, ARR expansion, pipeline velocity, win rates, competitive displacement, product adoption, and market share, and build a disciplined operating cadence.
- Build and inspire a high-performing cross-functional team of specialist sellers, solution engineers, and business development professionals, leading through influence in a matrixed organization.
- Represent the Workplace business to the CEO, executive staff, and Board of Directors with data-driven narratives on performance, risk, opportunity, and strategic direction.
Benefits
- Benefits and options intended to support physical, mental, emotional, and financial health.
- Work-life balance support.
- Opportunities to contribute to the community.
- Opportunities to grow, stretch skills, and advance a career in a collaborative, growth-focused environment.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
