Product Manager

Lender Toolkit

10d • $120,000 - $140,000 • Remote

About The Position

As a Product Manager at Lender Toolkit, you will be a crucial part of our product development team, driving the vision, strategy, and execution of our mortgage software solutions. You will be hands-on and in the weeds on a regular basis. To be successful, you’ll collaborate with cross-functional teams, customers, and stakeholders to define and prioritize features, ensuring the delivery of high-quality products that meet market needs and exceed customer expectations.

Requirements

• Bachelor's degree in business, Computer Science, or related field. Commensurate experience will be accepted in lieu of a degree.
• 5+ years of product experience in the mortgage software industry, tech industry, or a related field.
• Ability to analyze issues at a root level and identify solutions to prevent the issues in the future.
• Proven track record of successfully launching and managing software products from ideation to market adoption.
• Strong analytical skills, with the ability to interpret data and trends, translating them into actionable product strategies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Experience working in a remote environment, demonstrating self-motivation, discipline, and effective time management skills.
• Knowledge of agile development methodologies and tools (Azure DevOps preferred).
• The ability to recognize and act on changing priorities.
• Continuous learning mindset and excitement to utilize AI resources to improve work.

Nice To Haves

• 3+ years of knowledge of the ICE Mortgage Technology Encompass platform/ mortgage industry, preferred.
• Deep understanding of mortgage industry processes, compliance requirements, and software solutions, and their application to a general production workflow.
• Experience defining requirements for AI or automation features a plus.
• Hands-on experience building AI tools a plus.

Responsibilities

• Define and maintain product roadmaps, backlogs, and priorities in alignment with strategic objectives.
• Collaborate with stakeholders to gather requirements and translate them into clear, actionable user stories with well-defined acceptance criteria.
• Lead Agile ceremonies including sprint planning, reviews, and retrospectives.
• Serve as the voice of the customer, ensuring product features deliver value and solve real-world problems.
• Create wireframes, mockups, and clickable prototypes to validate ideas with customers before development begins.
• Conduct usability testing and apply findings to improve workflows inside Encompass and our standalone tools.
• Contribute to technical design discussions for Encompass integrations and plugins.
• Work directly in technical details: review API specs, write or read basic queries, and evaluate feasibility and tradeoffs with engineers.
• Monitor product performance and user feedback to inform iterative improvements.
• Partner with QA and development teams to ensure timely and high-quality releases.
• Communicate product updates and milestones to internal and external stakeholders.
• Partner with Engineering to identify where AI and automation can improve our products and our customers' workflows and define clear success metrics and acceptance criteria for AI-powered features.
• Work with Security and Compliance to ensure new features meet lender compliance and data privacy requirements, including our ISO/IEC 42001 AI governance standards.
• Maintain clear, up-to-date documentation, backlogs, and work items in Azure DevOps.
• Live our #teamplayer value and complete other duties as assigned.

Benefits

• Remote Work
• Comprehensive Benefits: Medical, Dental, Vision and more to keep you and your family healthy. Free tiers of Medical and Dental for all employees, plus coverage starts day one so there is no waiting.
• Discretionary Time Off (Use it when you need it) & 12 Paid Holidays
• Wellness initiatives: Bi-Weekly Meditation, Group Challenges, and More!
• Power Coin Rewards System: Opportunity to Earn Points in exchange for gift cards, experiences, travel, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level