Product Manager

Deep End Talent Strategies

2d•$115,000 - $130,000•Remote

About The Position

Incisive is seeking a Product Manager to oversee a crucial part of their ecosystem: the workflows connecting partner practices, specialty lab network, and internal teams. This role is highly cross-functional, blending product management, operations, partner management, and workflow design. The Product Manager will ensure the efficient operation of the lab network today while developing the software and operational infrastructure for future improvements. Responsibilities include working with lab partners, engineers, clinical operations, and leadership to enhance quality, scalability, visibility, and automation across the restorative workflow. The role reports to the VP of Product Management and is fully remote within the United States.

Requirements

3–6 years of product management, operations, clinical operations, or related experience
Experience managing external partner or vendor relationships
Demonstrated ability to translate complex operational workflows into scalable systems and product requirements
Strong analytical mindset with experience defining metrics, analyzing data, and making recommendations
Excellent communication skills with the ability to work effectively across technical and operational audiences
Highly organized with strong project management skills and the ability to manage multiple priorities simultaneously
Comfortable operating in a high-growth environment where priorities evolve quickly
Self-directed, proactive, and motivated by solving complex operational problems

Nice To Haves

Experience in dental, healthcare, medical device, laboratory, or clinical workflow environments
Familiarity with digital dentistry, CAD/CAM, imaging, or workflow automation technologies
Experience working with integrations, workflow software, or operational platforms
Experience leveraging AI tools to improve productivity, analysis, or workflow automation
Startup or high-growth company experience

Responsibilities

Serve as the primary product and operational point of contact for Incisive's specialty lab network.
Build strong working relationships with lab principals, production leaders, and operational stakeholders.
Manage onboarding of new lab partners, including workflow documentation, training, pricing, and operational readiness.
Identify opportunities to improve collaboration, communication, and performance across the network.
Own the product roadmap for lab-facing workflows and platform capabilities.
Translate operational challenges into clear product requirements, user stories, and development priorities.
Partner closely with engineering to improve case submission, communication, tracking, visibility, and quality management.
Identify and automate manual processes that create friction for labs, practices, and internal teams.
Support integration initiatives as new partners are added to the Incisive ecosystem.
Monitor lab capacity and proactively address bottlenecks before they impact customers.
Define and maintain performance standards, including turnaround times, quality metrics, remake rates, and delivery expectations.
Develop escalation processes and remediation plans for quality issues.
Conduct regular performance reviews with lab partners and drive continuous improvement initiatives.
Define and own key performance indicators across the lab network.
Build dashboards and reporting that provide visibility into operational performance and partner health.
Analyze workflow data to identify trends, bottlenecks, and opportunities for improvement.
Deliver actionable recommendations to leadership based on operational and performance insights.
Partner with Sales and Growth teams to align lab capabilities with customer acquisition plans.
Collaborate with Clinical Support to ensure every case is managed effectively from scan to delivery.
Work closely with Finance and Operations on pricing, invoicing, and cost management initiatives.
Serve as the internal subject matter expert on lab operations, workflows, and capabilities.