Product Manager

Herald•New York City, NY

About The Position

Herald is transforming how commercial insurance gets sold. We combine modern API infrastructure with industry-specific AI that can read emails, extract data, generate quotes, and guide brokers through submission workflows end-to-end. The result: faster placement, cleaner operations, and meaningful revenue growth. The market is huge, the need is obvious, and the product we’re building doesn’t exist yet. If you want to help shape the operating system for modern insurance, we’d love to work with you. We’re a team of insurtech veterans with experience at At-Bay, Kin, and Insurify. We’ve raised our Series A funding from top-tier VCs (Lightspeed, Brewer Lane, Afore, Underscore) along with a panel of insurtech founders (At-Bay, Marble), insurance executives (CRC), and early employees of other successful API infrastructure companies (Plaid, Alloy).

Requirements

2–3 years of experience in product management or a closely adjacent role (e.g., product engineering, solutions engineering, implementation PM, or technical program management) in a B2B SaaS environment.
Habitual, fluent use of AI tools in your own work — you reach for AI to draft communications, investigate problems, synthesize information, and reduce repetitive effort; you have well-developed instincts for where AI helps and where it falls short.
Strong instincts for UX and an ability to simplify complex processes — the placement workflow is multi-step, involves many stakeholders, and has real consequences; you design for clarity under that complexity.
Comfort working with engineering teams building AI-powered products — you understand how to design features that build trust in AI outputs, what it means to evaluate them, and where human oversight needs to stay.
Demonstrated ability to work with real users, understand operational pain, and translate what you learn into crisp product decisions.
Strong writer — you communicate product rationale clearly in specs, Slack, and in the room with skeptical users.
Clear communicator and fast executor — you move quickly, write things down, and pull the right people in at the right time.

Nice To Haves

Experience in commercial insurance, insuretech, or a closely adjacent vertical — familiarity with carrier-distribution dynamics and how quoting, submission, and binding workflows operate.
Prior experience at a company building workflow automation, document processing, or AI-assisted tools for enterprise users.
Experience designing or scoping AI-assisted or agentic workflows — you understand where automation adds value, how to evaluate AI outputs in operational contexts, and how to build processes that keep humans appropriately in the loop.
Familiarity with REST APIs and how they underpin product features — you can read API documentation, understand what's technically feasible, and have informed conversations with engineers about integration design.
Prior startup experience at a company in a similar stage (Series A–C); you know how to operate with lean support structures and build process where there isn't any.

Responsibilities

Own the Herald placement application — the primary working surface brokers use to manage commercial submissions end to end.
Translate real broker workflows into product decisions and ship features that meaningfully reduce manual effort in the insurance placement process.
Work directly with users from day one.
Partner closely with engineering to ship fast.
Use AI both as a personal productivity tool and as a lens for identifying where automation can meaningfully change how brokers work.
Own the carrier work needed to bring new markets or capabilities into the platform when projects require it.
Reach for AI tools habitually in your own work.
Help identify where AI and agentic workflows can be layered into the product to reduce coordination overhead, surface the right information at the right time, and let brokers focus on the work that actually requires their judgment.
Own the Placement System — Herald's platform for managing a commercial submission from intake through bind.
Manage application intake and form management — dynamic application forms that adapt to coverage type, prefill from uploaded documents via AI extraction, and surface what digital carriers still need.
Manage market outreach — digital submission to carrier APIs and templated offline outreach, with a unified view of where every market stands.
Manage quote review and comparison — structured quote data across digital and offline markets, coverage-level detail views, and exportable comparison outputs.
Manage AI-assisted coordination — submission-scoped chat, AI summaries, and agentic actions that let brokers delegate routine coordination.
Improve document extraction accuracy and coverage for the prefill and data-capture flows.
Expand agentic capabilities: defining where the platform should act autonomously, where it should surface recommendations, and where a human needs to stay in the loop.
Scope and launch new carrier integrations when they're required to unlock new market access for users.
Improve monitoring and self-healing for the integration layer that feeds market data into the workspace.

Benefits

Full compensation packages are determined based on candidate experience.
Some roles may include variable compensation (such as commission, bonuses, and/or equity) that are not outlined here.
This range is depicting base pay only.
Any variable compensation will be discussed throughout the hiring process.
Diversity, equity, and inclusion are featured prominently in our company's values.
Please reach out if you would benefit from any assistance throughout the application or have suggestions about how we can make our process more accessible and inclusive to all people.
We want to build an incredible team.
As a result, we make a point of being open to surprising candidates who are the right person even though their experience doesn't exactly match up to our job description.
Our job descriptions are gestures, not strict criteria.
If you think you would be a great addition to our team, but might not fit the criteria perfectly, we still encourage you to apply!
We recognize there are many transferable skills and traits that we may not have captured in this description and welcome all interested candidates to apply.
We're just getting started and building our culture with purpose every day.
One of the joys of joining a small company early is that you get to build that culture too.
Come join us and help us make Herald an (even more) amazing place to work!