Product Manager, US

Partly•Austin, TX

3d•Onsite

About The Position

Partly's mission is to connect the world's parts by building the first global platform for replacement parts, starting with auto parts. The company aims to accelerate the world toward a sustainable future where anyone can fix anything. Founded by ex-Rocket Lab engineers, Partly utilizes bleeding-edge technology to solve challenging problems in a $1.9 trillion industry. The team has more than tripled in the last 12 months and expects to double again in the coming year, with a global presence across Europe and Australasia. Partly provides scalable digital infrastructure solutions to large businesses and startups, with its solutions integrated across hundreds of companies globally. The company is backed by investors including Blackbird Ventures, Square Peg, Octopus Ventures, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder), and Dylan Field (Figma Co-Founder). Partly is focused on building a world-class team and fostering a culture where people can do their best work, guided by its core values.

Requirements

Genuine customer obsession — a demonstrated habit of spending time with users in their actual work context, with a track record of that depth driving product direction.
Craft-level commitment to UX quality, aiming for experiences that feel effortless to time-pressured, non-technical users.
5+ years owning complex B2B software products end-to-end, with clear accountability for outcomes.
Demonstrated PLG instincts: onboarding, activation, and retention treated as product design problems, with personal accountability for adoption and engagement outcomes.
Experience with API-first or integration-dependent products, and strong intuition for where cross-system friction destroys user value.
Ability to build rapid prototypes yourself using AI-assisted tools, LLM-assisted development, or code as a first instinct for testing ideas.
Strong analytical instinct: ability to define metrics, build views, read data, and act on it independently.
Excellent judgment in a complex multi-stakeholder environment where repairer, insurer, and supplier interests compete.
Familiarity with AI-assisted or agent-driven workflow automation, particularly where automation must earn user trust progressively.
Experience in automotive, insurance, repair, or equivalent operational verticals involving parts, supply chain, or job management.
Exposure to marketplace or network dynamics from the demand side.
Experience designing alongside a Customer Success function, with a clear model for where product and CS responsibilities divide.
Familiarity with mobile-first or field-based user contexts where tools must work under time pressure.
Founder background, or early employee at a startup that scaled materially.
Experience killing or radically changing a product you personally believed in, and ability to explain why.

Nice To Haves

Domain knowledge in collision repair, automotive aftermarket, or insurance claims.
Experience scaling products across multiple geographies or customer segments.
Experience building or operating products with meaningful agentic or automation components.

Responsibilities

Own the end-to-end product experience for repairers across all of Partly's markets, including the Repair App, Mobile App, and integration surfaces.
Be accountable for the total value repairers get from Partly, and for adoption, engagement, and automation outcomes.
Design the path from current repairer workflows to automated workflows with minimal human intervention, earning trust incrementally.
Operate at an inflection point, leveraging AI-assisted development and agents to compress product discovery and delivery cycles.
Own the End-to-End Repairer Experience, including key metrics like NPS, time-to-value, time spent per job, and task completion rate.
Drive Repairer-Side Automation by developing product strategy for progressively automating estimation, procurement, and reconciliation workflows.
Focus on Product-Led Growth, treating onboarding, activation, and repeat engagement as product design problems, and building incentive structures for preferred supplier adoption.
Ensure the quality and coherence of Partly's integrations into Bodyshop Management Systems, estimating platforms, and other repairer tools.
Develop Intelligence, Reporting & Auditability features, including dashboards, performance reporting, and audit trails.
Define and evolve the product vision, strategy, and roadmap aligned with company direction.
Continuously assess and improve Product-Market Fit across global markets and the full repairer segment.
Own key product and PLG metrics and use them to steer all decisions.
Lead go-to-market alignment for your product, including packaging, positioning, and rollout sequencing.
Act as the single accountable owner for successes and failures.
Maintain direct, regular contact with repairers through calls and site visits.
Spend time in the shop to understand the daily activities of estimators, parts managers, and accountants.
Combine qualitative customer insight with quantitative usage and metric data.
Translate learnings directly into prioritization and PMF assessment.
Prototype new product iterations yourself using AI-assisted development and LLM-assisted tooling.
Treat prototypes as hypotheses, testing with real customers before writing specs.
Run structured A/B tests and experiments.
Work hands-on with data to define metrics, build dashboards, and query logs.
Partner closely with engineering leads to balance discovery, delivery, and technical sustainability.
Align GTM, Customer Success, operations, and support around product direction and trade-offs.
Communicate priorities and reasoning clearly.
Represent the repairer's reality in internal decisions with evidence.
Design and instrument feedback loops for learning from system and user behavior.
Define what "working" means for agentic or AI-driven features.
Think in systems to understand how decisions affect the entire network.
Contribute beyond your product boundary to cross-product coherence and overall product craft.
Help define what excellent product ownership looks like as the team grows.

Benefits

Healthy, Catered Lunches in offices (Auckland, Christchurch, London, San Francisco).
Snacks and drinks always available.
$1,500 annual wellness allowance for gym memberships, rock climbing, physio, massage, GP visits, prescriptions, etc.
3 months of fully paid parental leave for primary caregivers.
Flexible return-to-work options for primary caregivers (four days on full pay for the first three months back).
Commute allowance or paid 24/7 car park for office commutes.
Workspaces designed for collaboration and creativity.
Office-first with flexibility to manage time around life and flex schedules.
Weekly happy hours.
Monthly lunches.
Quarterly season openers.
Annual global offsite.