Product Manager

Rogers Communications•Brampton, ON

9d•Onsite

About The Position

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity: We are looking for a Digital Product Manager to help improve the performance of our Wireless eCommerce experience. This role is for someone who can turn analytics, customer behaviour, and business results into a clear story, then use that story to identify opportunities, solve problems, put-forth long term strategies and influence product priorities. This is not a delivery-only Product Owner role. The ideal candidate has product ownership experience, understands Agile delivery, and is strongest when connecting data, customer journeys, business outcomes, and platform capabilities into practical recommendations.

Requirements

3-5 years of experience in digital product management, product ownership, eCommerce, customer experience, or a related digital role.
Experience working with Agile delivery teams and familiarity with Scrum, Kanban, Jira, or Confluence.
Strong analytical skills with the ability to interpret data, identify root causes, and turn findings into business recommendations.
Understanding of digital customer journeys, conversion funnels, experimentation, and eCommerce performance drivers.
Strong communication and stakeholder management skills, with the ability to influence across business, analytics, UX, technology, and operations teams.

Nice To Haves

Experience with tools such as Adobe Analytics, Quantum Metric, Power BI, Google Analytics, or similar platforms is an asset.
Experience in telecommunications, retail, financial services, or high-volume digital commerce environments is an asset.

Responsibilities

Monitor key eCommerce KPIs, including conversion, funnel performance, customer behaviour, revenue impact, and operational indicators.
Identify trends, anomalies, pain points, and product opportunities using analytics, customer feedback, and operational signals.
Translate data into concise business stories, recommendations, and quantifiable business cases that support prioritisation decisions.
Investigate issues impacting customer experience, conversion, revenue, or operational performance.
Partner with analytics, UX, technology, platform, and business teams to understand underlying drivers and define practical solutions.
Track whether implemented changes deliver the expected customer and business outcomes.
Identify friction points across the online shopping journey and recommend improvements that balance customer value, business goals, and technical feasibility.
Collaborate with UX, engineering, analytics, and business stakeholders to shape solutions that improve digital performance.
Translate business objectives into prioritised product strategies, opportunities, requirements, and success measures.
Work with delivery and engineering teams to refine backlog items, support roadmap planning, and keep delivery focused on measurable value.
Present insights and recommendations to stakeholders and leadership in a clear, concise, and action-oriented way.

Benefits

Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
My Path: self-driven career development program
Rogers First: priority in applying to internal roles of interest
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership.