Product Manager

Herald • New York City, NY

19d

About The Position

Herald is transforming how commercial insurance gets sold. We combine modern API infrastructure with industry-specific AI that can read emails, extract data, generate quotes, and guide brokers through submission workflows end-to-end. The result: faster placement, cleaner operations, and meaningful revenue growth. The market is huge, the need is obvious, and the product we’re building doesn’t exist yet. If you want to help shape the operating system for modern insurance, we’d love to work with you. We’re a team of insurtech veterans with experience at At-Bay, Kin, and Insurify. We’ve raised our Series A funding from top-tier VCs (Lightspeed, Brewer Lane, Afore, Underscore) along with a panel of insurtech founders (At-Bay, Marble), insurance executives (CRC), and early employees of other successful API infrastructure companies (Plaid, Alloy).

Requirements

• 3–5 years of experience in technical product management or a closely adjacent role (e.g., implementation engineering, solutions engineering, or integration PM) in a B2B SaaS environment.
• Habitual, fluent use of AI tools in your own work — you reach for AI to draft communications, investigate problems, synthesize information, and reduce repetitive effort; you have well-developed instincts for where AI helps and where it falls short.
• Demonstrated ability to manage external technical stakeholders — you know how to run a scoping call with an engineering team at a partner company, hold them to a timeline, and escalate diplomatically when needed.
• Strong understanding of REST APIs — you don't need to write production code, but you need to understand request/response cycles, schema structures, authentication patterns, and how to read API documentation fluently.
• Excellent written and verbal communication — you'll be writing external-facing status updates, internal change management docs, and technical scoping summaries that need to be clear to both engineers and non-technical stakeholders.
• Comfort moving between technical depth and business context — one hour you're debugging a connectivity issue, the next you're explaining a schema change to a carrier partner's business team.

Nice To Haves

• Experience in commercial insurance, insuretech, or a closely adjacent vertical — familiarity with carrier-distribution dynamics and how quoting, submission, and binding workflows operate.
• Prior experience at a company building workflow automation, document processing, or AI-assisted tools for enterprise users.
• Experience designing or scoping AI-assisted or agentic workflows — you understand where automation adds value, how to evaluate AI outputs in operational contexts, and how to build processes that keep humans appropriately in the loop.
• Familiarity with REST APIs and how they underpin product features — you can read API documentation, understand what's technically feasible, and have informed conversations with engineers about integration design.
• Prior startup experience at a company in a similar stage (Series A–C); you know how to operate with lean support structures and build process where there isn't any.

Responsibilities

• Own the lifecycle of Herald's carrier markets end to end.
• Serve as the connective tissue between Herald's engineering team and our carrier and implementation partners, keeping markets healthy, launching new ones, and driving the change management required as our API and products evolve.
• Identify where AI and agentic workflows can be applied across the integration surface — from smarter monitoring and auto-triage to guided partner onboarding — and work with engineering to bring those ideas to life.
• Own the Placement System — Herald's platform for managing a commercial submission from intake through bind.
• Manage connectivity health — catching unhandled cases, improper rejects, and auth issues before they become user-facing problems.
• Manage new integration builds — serving as the external-facing project manager with carrier partners from technical scoping through QA and launch.
• Provide integration technical support — triaging and resolving connectivity, workflow, and data issues, and communicating status clearly to carrier and implementation partners.
• Provide integration business support — handling product configuration, producer onboarding, and related stakeholder questions.
• Manage change management — negotiating roadmap changes with carriers, coordinating updates with implementation partners, and managing the internal process as the API schema and workflows evolve.
• Launch new carrier integrations — managing technical scoping, build coordination, testing, and go-live.
• Scope and audit workflows to improve messaging quality.
• Improve integration self-healing and monitoring-to-resolution pipelines.
• Identify and scope agentic workflows that automate high-frequency, low-judgment tasks in the integration lifecycle — issue triage, partner status updates, producer onboarding steps, and more.

Benefits

• Full compensation packages are determined based on candidate experience.
• Some roles may include variable compensation (such as commission, bonuses, and/or equity) that are not outlined here.
• New York Pay Range $140,000 - $180,000 USD
• Diversity, equity, and inclusion are featured prominently in our company's values.
• We recognize there are many transferable skills and traits that we may not have captured in this description and welcome all interested candidates to apply.
• Life at Herald: We're just getting started and building our culture with purpose every day. One of the joys of joining a small company early is that you get to build that culture too. Come join us and help us make Herald an (even more) amazing place to work!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed