Product Manager

NICE•Sandy, UT

2h•Hybrid

About The Position

We are seeking an experienced Product Manager to lead the ongoing development and evolution of our NiCE Knowledge Management product solutions and features. In this role, you will drive product strategy that supports our customer-facing products, partner ecosystems, and analytics capabilities.

Requirements

3-5+ years working as a Product Manager
Generative AI experience and understanding
Track record driving and delivering large, complicated projects on time and within scope
Entrepreneurial spirit / ability to roll up your sleeves and try different things with minimal direction
Proven track record of successfully managing and releasing complex SaaS products
Knowledge of key Product Management Principles, Agile Scrum and UX Centered Design principles
Solid leadership, communication and presentation skills both written and oral
Demonstrated experience effectively communicating with Sr. Leaders and Executives
Proven ability to build strong cross functional relationships
Ability to collaborate across multiple functions driving toward a common goal
Possesses a unique blend of business and technical savvy; a big-picture vision, the drive to make that vision a reality, and technically credible to lead teams of world-class software developers
Loves and understands technology. Stays up to day on competition and disruptors in the market
Bachelor’s Degree in business, technology, or technical related field

Nice To Haves

5+ years working as a software product manager
MBA or other advanced degree
Programming Skills, Database Understanding, AWS Cloud Practitioner, LLM, AI experience

Responsibilities

Contribute to the product strategy and roadmap definition in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback.
Builds business cases that satisfy significant market needs and revenue opportunities, is able and willing pitch business cases to senior management and elaborate on the “what” and “why”.
Responsible for product and services definition: necessary features and functionality and the release criteria (product requirements document); produces and manages usability studies, product metrics, competitive, customer and market analysis into product requirements to identify new opportunities
Strives to be a subject matter expert in their strategic focus area(s) by identifying the challenges our customers’ face and defines new opportunities to improve our customers’ experience
Be the go-to source of knowledge for all components of the end-to-end platform
Effectively communicate the product vision and requirements to the development team
Engage frequently with the development team: facilitate discussions, provide clarification, provide input on requirement acceptance and refinement, testing and validation, contribute to design activities and decisions
Interface with the engineering leadership to identify requirements and convert them into executable stories for software development using the Agile method
Make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
Review detailed technical requirements and specifications documentation to ensure that the product being built aligns with the product vision
Evaluate competitors and the market for capability-oriented and emerging development and technology trends; identifies unmet market needs.
Ensure all elements of launch are understood and planned for, including coordinating launch timelines with downstream customers
Partner with Product Marketing by bringing products to market, collaborate on go-to-market plans as appropriate for any launches impacting end-customers and partners
Can operate under limited supervision is provided as this individual can operate, drive results, and set priorities independently