Product Manager

First Citizens Bank•Raleigh, NC

9h•Remote

About The Position

This position is responsible for execution of the General Bank Salesforce product road map as defined by the Product Management team in support of business needs and objectives. Reviews business needs, associate feedback, performs quantitative analysis, and monitors industry/technology trends to facilitate development of an effective and efficient CRM solution based on the Salesforce Financial Services Cloud platform. Coordinates all functions of development from conception to implementation and ongoing support. Suggests enhancements, monitors associate experience, and ensures compliance with best practices. Experience working with Consumer, Business Banking & Lending, Treasury, and Merchant services highly preferred.

Requirements

Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management.
Financial Services Industry experience, preferably in Consumer and Business Banking & Lending, Treasury and Merchant services.
Deep understanding of Salesforce functionality and integration options.
Strong analytical and data discovery/interpretation skills.
Communication (Written and Verbal)
Product Development
Product Knowledge
Continuous Improvement
Drives for Results

Nice To Haves

Salesforce Certification preferred.

Responsibilities

Assists in all stages of development for a business product. This includes but is not limited to planning & design, compiling resources, execution, and monitoring product launch.
Tracks and reports progress to appropriate parties.
Ensures products are developed and managed with a coordinated strategy.
Collaborates with both internal and external parties to implement enhancements and resolve issues.
Conducts analysis of market trends including changing regulations, competitor options, and evolving customer needs.
Recommends changes based on analysis results to increase profitability and product appeal.
Tracks customer experience through all stages of a product.
Develops strategies to ensure customer satisfaction and acquisition.