Product Manager

Smart IMS•Plano, TX

14d•Onsite

About The Position

This role focuses on leading end-to-end product launch operations, managing timelines, milestones, dependencies, and launch readiness across cross-functional teams. The Product Manager will serve as the central PMO to align with various departments and stakeholders, ensuring all launch requirements are met on time. Key responsibilities include driving launch readiness reviews, identifying and resolving risks and blockers, and validating product, content, pricing, and inventory requirements before go-live. Additionally, the role involves managing the product and PDP lifecycle, including SKU onboarding, PIM setup, PDP creation, maintenance, and EOL management. The Product Manager will also lead the operational execution of global and local campaigns, ensuring content localization and campaign setup align with global standards and local business needs. This includes conducting pre- and post-launch QA and site validation. The role also establishes and manages operational workflows, governance, and intake processes to improve execution consistency and site quality, while maintaining operational trackers and reporting. A significant aspect of the role involves leveraging analytics and digital experience data to identify opportunities for optimization, monitoring key performance indicators, and translating data insights into actionable recommendations for product merchandising, site experiences, campaigns, and operational processes. This includes partnering with teams to develop and evaluate A/B tests and establishing a continuous improvement approach.

Requirements

Bachelor's degree in marketing, Business, operations or related field
5+ years' experience in ecommerce digital product operations or digital experience management
Experience partnering with product, engineering, UX, analytics and marketing teams
Strong knowledge of CMS, PIM, product catalog management, search, taxonomy, and digital merchandising platforms
Proven ability to manage multiple complex initiatives in a fast-paced environment
Excellent project management, communication, and stakeholder management skills.
Strong analytical and problem-solving capabilities with experience using data to drive decisions
Fluent in Microsoft Word, Excel, and PowerPoint
Fluent in JIRA, Confluence, or equivalent project management systems
Must be organized and highly detail oriented
Ability to use and adopt AI tools

Responsibilities

Lead end-to-end product launch operations, managing timelines, milestones, dependencies, and launch readiness across cross-functional teams.
Serve as the central PMO to align with Business, Marketing, Engineering, Development, QA, Legal, and Global stakeholders and ensure all launch requirements are completed on time.
Drive launch readiness reviews, proactively identify risks, dependencies, and blockers, coordinate resolution to maintain launch timelines.
Ensure product, content, pricing, promotional, inventory, and site requirements are validated and ready to go-live.
Coordinate post-launch validation and issue resolution to ensure a seamless customer experience and successful product launch.
Own the end-to-end product and PDP lifecycle, including SKU onboarding, PIM setup, PDP creation, maintenance and EOL management.
Partner with Business, MX, and D2C teams to ensure product data, attributes, specs, and digital content are accurate and complete.
Manage product readiness, identifying and resolving issues that may impact product discoverability, or customer experience.
Monitor and resolve post-launch PDP and product content issues while driving continuous improvements to product operations.
Lead end-to-end operational execution of global and local campaigns for NC business, including content localization, and campaign setup.
Translate global campaign strategies into locally relevant digital experiences while ensuring alignment with global standards, brand guidelines, and local business requirements.
Coordinate campaign assets, content, legal requirements, and stakeholder approvals to ensure all experiences are launch-ready.
Conduct pre- and post-launch QA and site validation to ensure content accuracy, functionality, and a consistent customer experience.
Establish and manage operational workflows, governance, intake processes, approval requirements, QA standards, and SLAs to improve execution consistency and site quality.
Maintain operational trackers, documentation, and reporting to provide visibility into launches, site changes, issues, and overall operational performance.
Identify opportunities to streamline processes, improve operational efficiency, reduce defects, and enhance the scalability and reliability of digital commerce operations.
Leverage site, product, campaign, and customer behavior data to identify opportunities, trends, and areas for improvement.
Monitor key performance indicators such as traffic, conversion, engagement, product performance, and campaign effectiveness to evaluate business and customer impact.
Translate data and performance insights into actionable recommendations to optimize product merchandising, site experiences, campaigns, and operational processes.
Partner with Analytics, Marketing, Product, and Category teams to develop and evaluate A/B tests and other optimization initiatives.
Establish a continuous improvement approach by measuring post-launch performance, identifying optimization ideas, and using data to inform future launches and site strategies.