Product Manager

1-800 Contacts•Draper, UT

11d•Hybrid

About The Position

As a Product Manager, you’ll help make getting an eye exam and prescription easier for millions of glasses and contacts wearers. You’ll own the customer experience for an innovative, app-based vision exam and help shape the product vision, roadmap, and go-to-market strategy. You’ll work closely with engineering, design, data, legal, and compliance teams to turn big ideas into a simple, seamless experience that makes it easier for customers to get the vision care they need and buy glasses online.

Requirements

Ability to work from our Draper, Utah office 1-2 days a week
5+ years of product management experience building consumer facing applications, mobile app experience required
Experience working with products that leverage advanced mobile technology, such as facial recognition, voice and speech recognition, lidar, device sensors, or other similar technology
Demonstrated success working in an environment and process that requires detailed documentation, compliance with privacy standards or HIPAA, or regular legal & compliance oversight. Experience with medical devices is considered a plus.
Thrives in a fast-paced, start-up environment with an ability to change approach to meet changing business needs
Excellent written and verbal communication skills, comfortable communicating with stakeholders from all levels of the organization
Experience working in agile environments with cross-functional teams.
Familiarity with tools such as JIRA, Confluence, Figma, Adobe Analytics, Tableau, etc.
Strong analytical and problem-solving skills; proficient in using data and A/B testing to inform decisions
Strong technical literacy and the ability to engage in meaningful discussions regarding algorithms, model performance, data structures, and API behaviors with engineers and data scientists.

Nice To Haves

Experience with medical devices is considered a plus.

Responsibilities

Plan and execute the product roadmap for regulated prescription technology, aligning initiatives with broader company goals and customer needs.
Lead discovery and validation efforts with customers and end users to ensure solutions address real-world pain points and deliver meaningful outcomes.
Understand customer needs, motivations, and pain points to create user interfaces that transform complex tasks into simple-to-follow experiences.
Lead an agile software development team and work cross-functionally to drive ideas from inception to launch.
Collaborate with cross-functional teams—including engineering, data science, UX design, marketing, and customer success—to define, build, and launch impactful product experiences.
Understand and track product metrics & KPIs, and deliver features that meet defined business outcomes.
Partner with compliance team to maintain and optimize processes for change management and regulatory adherence. Ensure proper measurement, validation, and documentation of software changes prior to release.
Partner with marketing and ecommerce to understand market response to the product, create effective messaging and product positioning, and develop cohesive customer journeys from awareness through adoption and purchase.