Product Manager

Yourco•Chicago, IL

3d•Onsite

About The Position

At Yourco, we're bringing traditional industries into the future with AI-powered solutions for frontline workforces. Yourco is the "app-less" employee app built for the frontline workforce, offering the functionality and security of an enterprise mobile app with the simplicity and engagement of SMS. We serve organizations from small businesses to Fortune 500 enterprises across various traditional industries, including manufacturing, construction, transportation, and healthcare. We are looking for a passionate Product Manager with B2B SaaS experience for growth-stage startups, who is excited about solving customer problems, can take ownership of multiple projects, is highly organized, and lives in Chicago.

Requirements

B2B SaaS experience for growth stage startups.
Passionate about product.
Excited to fix customer issues.
Ability to take ownership of a multitude of projects/products.
Extremely organized (a "List maker").
Lives in Chicago.
Having a technical background is helpful.

Responsibilities

Work with customers to identify solutions to their problems through direct outreach, support/success emails/calls, and customer onboarding.
Analyze UX and errors to identify scalable solutions for customer issues.
Collaborate with Design, Engineering, Marketing, Support, Success, Sales, and Security teams to build the correct solutions.
Manage project progress and help unblock engineers, pushing them to meet specific timelines.
Document product features in a scalable way for alignment across teams and to ensure easy understanding of product functionality.
Manage release schedules, ensuring all necessary teams are informed about new functionality to plan marketing, sales training, support materials, pricing updates, and security documentation.
Build external and internal products.
Assist with QA by dogfooding the product, verifying copy, and ensuring features work correctly.
Manage change logs and improve processes.