Product Manager

ModMed

36d • Hybrid

About The Position

As a Product Manager for ModMed's Clinical EHR platform, you will play a crucial role in planning, developing, and executing the roadmap for clinical documentation and the broader set of in-practice operational workflows that surround it — including tasking, office workflow, document management, and in-platform communication (e.g., patient/staff messaging, mail). You will oversee the methodology and processes used to define the product, describe features, facilitate design, and support development. You must balance strategic and tactical needs to maintain the product's relevance in a highly regulated specialty EHR market, and serve as an advocate for the team developing the product through active involvement and availability.
This role offers an exciting opportunity to grow within the healthcare software space and leverage your clinical workflow and practice-operations knowledge to enhance ModMed's specialty EHR platform (EMA).

Requirements

• 5+ years of Product Management experience in healthcare tech, managing a roadmap and/or creating functional requirements (use cases/user stories, clinical and practice-operations workflows, technology requirements).
• Working knowledge of clinical workflows and EHR/EMR functionality required — e.g., clinical documentation, orders/results, clinical decision support. Experience with practice-operations features (tasking, document management, messaging/communication tools) is a strong plus.
• Familiarity with healthcare quality/compliance frameworks (HEDIS, MIPS/MACRA, ONC certification, meaningful use) is a strong plus.
• Well-developed presentation skills for varied audiences, including clinicians, office staff, customers, and executives.
• Strong project management skills, attention to detail, problem-solving skills, and comfort in a fast-paced environment.
• Confidence in decision-making and advocating for decisions to ensure roadmap support and appropriate prioritization.
• Ability to manage multiple priorities/deadlines while self-directed and well-organized.
• Ability to collaborate, actively listen, and independently drive meetings across Engineering, Product, UX, clinical SMEs, and customers.
• Familiarity with Jira/Confluence and Google Suite a plus.
• Familiarity with Agile/SAFe methodologies a plus.
• Hands-on experience using AI tools as part of the SDLC (e.g., ChatGPT/Claude/Copilot or similar for requirements writing, research synthesis, test-case generation, or prototyping) is a strong plus.
• Acts as an agent of change fostering a provider- and staff-centric quality culture, driving measurable improvements through enhancements and automation.
• Track record working with distributed teams across countries/time zones.
• Some travel expected (<25%).

Nice To Haves

• Experience with practice-operations features (tasking, document management, messaging/communication tools) is a strong plus.
• Familiarity with healthcare quality/compliance frameworks (HEDIS, MIPS/MACRA, ONC certification, meaningful use) is a strong plus.
• Familiarity with Jira/Confluence and Google Suite a plus.
• Familiarity with Agile/SAFe methodologies a plus.
• Hands-on experience using AI tools as part of the SDLC (e.g., ChatGPT/Claude/Copilot or similar for requirements writing, research synthesis, test-case generation, or prototyping) is a strong plus.

Responsibilities

• Own the roadmap for clinical documentation and adjacent practice-operations workflows — tasking, office workflow, document management, and communication/messaging — balancing clinical accuracy with day-to-day practice efficiency.
• Understand the needs of the market, providers, front/back-office staff, and key internal stakeholders, and apply that knowledge to execute a roadmap that meets company and customer goals.
• Effectively present and communicate the strategic vision and tactical details of the roadmap, both internally and externally.
• Produce informational materials (slide decks, requirement docs, customer communications) to illustrate product strategy, features, and releases.
• Collaborate with Engineers and Engineering leadership, QA teams, other Domain/Specialty Leads, clinical SMEs, and customers to define business and clinical requirements, using data and provider/staff feedback to drive decision-making.
• Participate in Agile ceremonies (PI planning, standups) to ensure alignment between product and engineering.
• Work with the Release Train Engineer and Engineering leadership on refinement and release processes.
• Convert requirements into clearly defined features that can be job sized, owning them through their lifecycle with clarity on scope, clinical/operational accuracy, technical feasibility, and acceptance criteria.
• Define/document epics to drive delivery and track key capabilities (e.g., clinical documentation, task management, document/fax/mail workflows, staff-to-patient communication).
• Work cross-functionally on software release management and rollout documentation.
• Manage alpha & beta releases, including provider/staff interaction and feedback through launch.
• Actively contribute to company and departmental goals.
• Champion the use of AI tools throughout the product development lifecycle — e.g., AI-assisted requirements drafting and refinement, acceptance-criteria generation, test-case generation, and code-assist tools in partnership with Engineering — to increase team velocity and quality.

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed