Product Manager

T-Mobile•Bellevue, WA

11d•$100,100 - $180,600

About The Position

The Product Manager owns products and features from conception through production, translating customer and business needs into product requirements and driving realization of moderately complex products and large cross-functional initiatives. The role identifies opportunities at the intersection of customer needs, technical feasibility, and business objectives; develops product vision and strategy; secures funding; and leads cross-functional teams and stakeholders to deliver product capabilities. The Product Manager conducts market and customer research, analyzes quantitative and qualitative data, evaluates competitors and technology trends, performs financial analyses, and uses experiments to guide product decisions. The role defines product requirements, roadmaps, release scope and schedules, manages and prioritizes backlogs, and works with technology and operational teams to deliver, enhance, and support products in production. It is accountable for product quality, performance, and response to critical defects, and supports launch, adoption, training, and go-to-market activities. The role builds customer empathy and advocates for customer needs, maintains strong relationships across technical and business teams and with external partners, and communicates product direction, insights, and trade-offs to stakeholders. Travel is required.

Requirements

Bachelor's degree plus five years of related work experience, or an advanced degree plus three years of related experience.
Four to seven years of relevant Product Management experience in an Agile software product development environment.
Knowledge of Agile methodology.
Backlog management skills.
Business acumen.
Data analysis skills.
Market research skills.
Product management skills.
Stakeholder management skills.
Strategic thinking.
Technical writing skills.
User experience (UX) knowledge.
At least 18 years of age.
Legally authorized to work in the United States.

Responsibilities

Own products and features of moderate complexity and scope, including creating, maintaining, and communicating product vision and roadmaps.
Identify target customers, conduct end-user research, and understand customer experiences and unmet needs.
Analyze quantitative and qualitative data to identify innovation opportunities, diagnose issues, and assess opportunity size and impact.
Use hypothesis-driven testing and experiments, including prototypes and A/B testing, to inform product direction and investment priorities.
Conduct cost-benefit, ROI, NPV, and competitive product analyses to support decisions.
Work with stakeholders to secure and maintain product funding, and present and advocate for ideas to directors and other stakeholders.
Recommend product features and positioning strategies to improve customer experience and support growth.
Assess third-party partnerships and licensing opportunities and evaluate how technology trends affect product roadmaps.
Use customer insights to shape product vision, strategy, roadmap, and priorities; meet with customers and maintain a voice-of-customer feedback channel.
Test ideas with customers and promote a customer-first culture while advocating for customers internally and externally.
Translate strategy into detailed features and user stories, and create prototypes when appropriate.
Own and prioritize product backlogs with business and technology partners, typically serving one to four Agile/Scrum/Sprint teams.
Work with architecture and development teams to account for technical debt and long-term technical investments in the roadmap.
Prioritize production defect resolution and balance customer impact, product quality, technical feasibility, and business value.
Coordinate and communicate anticipated release schedules with stakeholders and execution teams.
Create and maintain dashboards and reports that track product health and success metrics; conduct quarterly business reviews and steering meetings.
Run beta and pilot programs and collaborate with advertising and public relations to promote products.
Provide product knowledge and documentation to sales, marketing, and other stakeholder teams.
Support software development from strategy and architecture through deployment and production support; communicate technical challenges and make trade-off decisions.
Take accountability for product quality and production performance, including stakeholder communications during critical or high-impact defects.
Develop adoption tools and training materials and identify and drive plans to address execution, operational, and organizational issues affecting product success.
Build positive working relationships with technical and non-technical teams, customer representatives, outside partners, and third parties.
Maintain professional knowledge through workshops, publications, networks, and professional societies.
Travel as required.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary accidental death and dismemberment coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.