Product Manager

ACS•Washington, DC

7h•Hybrid

About The Position

The Digital Product and Experience team is seeking a strategic, execution-oriented Product Manager to lead a portfolio of digital product initiatives across ACS.org and adjacent digital experiences. This role is for a systems thinker who thrives at the intersection of strategy and delivery — someone who brings new thinking to hard problems, moves work forward without waiting for perfect conditions, and is as comfortable shaping what's next as executing what's now.

Requirements

8 years of digital product management experience with end-to-end ownership of web or digital products
Proven continuous discovery practice — independently running research, using feedback to drive roadmap decisions, tracking the competitive landscape
Experience with customer journey mapping and translating findings into prioritized product decisions
Comfort with analytics, A/B testing, and behavioral data to validate solutions and drive prioritization
Enough technical fluency to work productively with developers on integrations and platform tradeoffs
Strong stakeholder management skills, including mediating priority conflicts across a complex organization
Ability to build and present a clear business case — synthesizing data, tradeoffs, and strategic context into a story that drives alignment and decision-making
Strong presentation skills with the ability to communicate complex ideas clearly and confidently to varied audiences

Nice To Haves

Experience working with AI tools in a product context — evaluating AI-powered features, integrating LLM capabilities, or building product strategy around emerging AI use cases
Familiarity with Adobe Experience Manager (AEM) or similar enterprise CMS platforms
Background in or curiosity about chemistry, scientific publishing, or the scientific community
Curious: Asks questions and challenges assumptions
Self-directed: Finds a path forward without a fully defined brief
Resilient: Treats failure as data and keeps moving

Responsibilities

Own a defined segment of the ACS digital experience, serving as the accountable product lead for its outcomes and direction
Build and maintain roadmaps that reflect user needs and ecosystems, and organizational priorities, identifying pivot points and reprioritization needs as conditions evolve
Recommend prioritization based on impact and ROI and translate tradeoffs into clear narratives for leadership and stakeholders
Define product KPIs and post-launch milestones and translate outcomes into compelling narratives that connect product performance to member and business impact
Independently run research to identify friction points and opportunities to build a user and member experience that earns trust and keeps people coming back
Strong discovery and requirements skills, with the ability to work from ambiguous inputs and produce clear, actionable outputs
Understand loyalty drivers and align product enhancements to deepen member retention
Track trends in digital membership experiences across comparable organizations
Support emerging initiatives in personalization, experience architecture, and AI-enhanced products
Manage cross-functional product work from planning through release, including go/no go milestone communication to development and production
Facilitate workshops and collaboration sessions to refine features and scope
Design and conduct assumption and A/B testing to validate solutions
Proactively identify issues — user flow, logistical, or technical — and bring forward solutions
Mediate and resolve priority conflicts between stakeholders
Monitor post-launch performance and iterate based on outcomes
Partner with development, design, UX research, content strategy, and analytics across the full product lifecycle
Act as a credible partner to internal stakeholders, translating organizational goals into digital product requirements
Contribute to a team culture grounded in curiosity, honest inquiry, and learning from what doesn't work