Product Manager

Aires•Pittsburgh, PA

28d•Hybrid

About The Position

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. Aires' Innovative Technologies team is creating solutions that mobilize the modern workforce. Our technology enables our customer services teams, our clients, and their employees, as well as our partners to deliver exceptional, industry-leading service. We Have… An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility. A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%. A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development. A comprehensive benefit package, including a 401K match. Hybrid work environment. An excellent career opportunity is available for a Software Product Manager local to the Aires Pittsburgh, PA (Robinson Township) office. We are crafting the next generation of digital mobility management tools and looking for a Product Manager who will work side-by-side with R&D, UX, Design, QA, Documentation, Support, Training, Solution Architecture, and Sales to build software products that solve user pain points and that work for the business. The Product Manager is a member of the Agile Team who is responsible for maximizing the value delivered by the team and ensuring that the Team Backlog is aligned with customer and stakeholder needs. For more details about the responsibilities of this role as per Scaled Agile, Inc. © SAFe, refer to this link. This position reports to the Director of Product Management and Design at Aires.

Requirements

Bachelor's degree in Business, Engineering, IT, or technology disciplines.
Two (2) or more years of experience working as a product owner or product manager in an agile software development product team, preferably using SAFe agile framework
Knowledge of SaaS software, including Web and Mobile interfaces, with solid understating of related software development life cycle tools, and processes
Excellent communication – written and verbal – and the ability to modulate your communication appropriately for a broad range of audiences (senior leadership to development teams)
Confirmed analytical skills with experience of turning data into meaningful insights.
Requirements gathering and documentation
Product Management practices and philosophy
Expert in Product Management tools like JIRA, Confluence, Monday, Aha! etc.
Expert in using MS Office products, and with ability to learn and grasp complex proprietary software solutions
Has a customer-centric approach combined with a curiosity for technology, data-enabled decision making and fulfillment platform strategy
Proven experience building trust and collaborating with cross-functional partners to achieve a common objective
Proven track record to work autonomously while also taking ownership for actions and results

Nice To Haves

SAFe 6.0 Product Owner Product Manager (PO/PM) certification, is preferred
Excellent customer service and administrative skills
Demonstrated ability to manage multiple competing tasks
Ability to follow policies and procedures
Can-do attitude
Genuine desire to help others
Team oriented mindset, with a strong sense of care and urgency
Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration, and Innovation.

Responsibilities

Apply the understanding of business drivers and engage stakeholders for input and feedback for developing new Aires IT software solutions or enhance the existing ones, as appropriate
Serve as the customer proxy by understanding key business objectives and product strategy
Collaborate with business and technical subject matter experts to understand the needs, obtain necessary sign offs and approvals, create high level product specification specs (Business Requirement Documents, Product Requirements Documents) etc.
Communicate the business needs and technical solutions in a clear and unambiguous way to the stakeholders and teams
Work with the teams throughout all phases of the product lifecycle to aid in deliverables meeting scope, schedule, budget, and quality expectations. Manage the schedule, risks, issues, decisions, and dependencies related to deliverables
Act as a voice of customer and subject matter expert for the Agile Scrum Teams. Utilize agile tools and resources to manage, track and report work progress
Create Epics, Features and User Stories with a clear and unambiguous Acceptance Criteria, ensuring that they clearly communicate customer/stakeholder needs to the development teams; work with teams to clarify and refine the requirements as necessary
Work with the stakeholders and agile teams to define, refine, and prioritize the product backlog
Assess business value and prioritize all stories in the product/iteration backlog to ensure that the work focuses on those with maximum value that align with product strategy
Verify and Accept (or reject) the work delivered by the agile teams. Support the Acceptance Criteria Driven Development by example
Participate in and prepare for SAFe Agile ceremonies like, Iteration planning, Refinement, Program Increment Planning, Iteration/system demos, Retros, Inspect and Adapt sessions etc.
Collaborate with User Experience and Design team to ensure that software solution under the development offers an intuitive, user friendly and efficient user experience to the targeted user personas
Understand and support inter-team dependencies, escalate issues when necessary and resolve them
Work with the team(s) to collaborate, set and communicate release schedules, dates, and scope
Work with Team Members to ensure the IT products are delivered successfully and they continue to work as expected in production
Other duties and tasks as assigned by the management