Product Manager

PayJunction•Santa Barbara, CA

1d•Hybrid

About The Position

PayJunction is seeking a Product Manager to own our NoCode platform and merchant operations portfolio. This is a dual-domain role: (1) the NCPI marketplace (NoCode Payment Integration), coordinating external development with internal engineering to deliver a multi-horizon integration platform, and (2) merchant operations, owning the merchant-facing products that merchants interact with daily (admin portal, billing, reporting, receipts, and notifications). This Product Manager brings human-centered design thinking to both domains - understanding how integrators experience the platform and how merchants experience their day-to-day operations. They serve as the voice of the external user across both domains, ensuring that what we build is not only technically sound, but genuinely useful to the people who rely on it.

Requirements

7+ years of experience preferred as a Product Manager or in a similar product leadership role
3+ years working with Agile/Scrum teams, driving (not just participating in) sprint planning, refinement, and backlog health
Experience managing products built by external development teams, coordinating between external vendors and internal engineering for integration and alignment
Experience with API, platform, or integration products where your users included developers or technical partners
Experience owning merchant-facing or SMB-facing product experiences where the end user is a business operator managing daily workflows
Proven track record of outcome-focused delivery with measurable evidence of impact (adoption, engagement, revenue, retention)
Experience with marketplace, ecosystem, or integration platform strategy involving third-party developers or partners
Strong human-centered design instincts: you think in user journeys, you notice friction, you advocate for usability even when no one asks you to
Experience in payments, fintech, or B2B SaaS with regulated environments preferred
Familiarity with Jira, Confluence, and product intake/discovery tools preferred
Product management certifications (CSPO, PSPO, or equivalent) preferred
Bachelor’s degree in Business, Computer Science, or a related field preferred

Responsibilities

Own the product vision, strategy, and quarterly roadmap for NCPI and merchant operations. Articulate where we are going, why, in what order, and what we are choosing not to do.
Coordinate external NCPI development with internal engineering. Define integration contracts, acceptance criteria, and handoff processes. Ensure both teams are aligned on scope and timeline.
Own the merchant experience across the operational product surface. Identify friction, advocate for usability, and improve the daily experience of merchants using PayJunction.
Build and maintain the product backlog with strategic intent. Prioritize based on business value, cost of delay, and merchant impact. Maintain 2-4 sprints of ready work at all times.
Drive the multi-horizon marketplace strategy: sequence the evolution from NoCode integrations to a full partner ecosystem with clear milestones and measurable outcomes at each stage.
Conduct product discovery before committing major work. Talk to merchants, interview integration partners, analyze support data, review competitive ecosystems. Validate before building.
Write benefit hypotheses for major initiatives and validate outcomes post-ship. Own the full cycle: discover, plan, build, ship, measure, learn.
Collaborate with engineering during sprint planning, refinement, and execution. Be available, be clear, and treat developers as partners in building the right thing.
Communicate proactively with stakeholders. Send monthly domain updates. Surface trade-offs and sequencing changes before people have to ask.
Triage all incoming requests in your domain. Accept, defer, decline, or route. Every request gets a visible disposition.