Product Manager

Railinc • Cary, NC

34d • Onsite

About The Position

As a Product Manager at Railinc, you will be the driving force behind the development, enhancement, and success of our SaaS products. As part of a cross functional team, you will bridge the gap between market needs, competitor moves, technical feasibility, and business goals, to develop products that deliver customer value and meet business objectives.

Requirements

• Deep knowledge of the AAR Field and Office Manuals, including a proven ability to translate complex Job Codes, Why Made Codes, and Condition Codes into software business logic.
• Comprehensive understanding of Car Repair Billing (CRB) systems, price matrices, and automated validation rules used to prevent billing errors and compliance rejections.
• Experience managing product lifecycles aligned with strict, recurring compliance timelines, specifically AAR's quarterly rule and pricing updates.
• Familiarity with the AAR CRB Data Exchange format (including 500-byte flat files or modern electronic equivalents) and the mechanics of transmitting billing data through Railinc.
• Functional understanding of the rail industry's exception handling and dispute resolution workflows, such as Counterbilling Authorities (CBAs) and repair history auditing.
• Technical knowledge of software development and related technologies
• Strong quantitative and qualitative analysis skills, comfortable working with data to inform product decisions.
• Passion for understanding customer problems and enthusiasm for crafting delightful user experiences.
• Minimum 5 years of relevant work experience (product management, consulting, market research, logistics).
• Bachelor’s degree in business administration/related field (or equivalent related work experience).

Nice To Haves

• AGILE/SCRUM experience and/or certified.
• Design Thinking tools and methods.

Responsibilities

• Define and communicate a compelling product vision and strategy based on market trends, competitor moves, customer feedback, and business priorities.
• Develop a deep understanding of the target customers and the freight rail ecosystem.
• Create, maintain, and prioritize the product roadmap, balancing short-term goals and long-term strategy.
• Collaborate with stakeholders to ensure alignment across the organization.
• Gather and synthesize feedback from customers through interviews, observational studies and prototyping.
• Develop positioning, pricing, and messaging to drive adoption and growth to meet financial objectives.
• Monitor competitor landscape and emerging technologies to ensure our products remain innovative and competitive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level