L4 Product (Fibre Product Specialist)

TELUS•Toronto, ON

About The Position

TELUS is a leading telecommunications company in Canada. We are seeking a L4 Product Manager to own the professional installation journey and field repair experience for our broadband services. You will be responsible for the complete activation through ongoing service and support experience for customers who choose professional installation, as well as the repair and maintenance experience. You will define product strategy, identify growth opportunities, and drive initiatives that improve customer experience and profitability. You will work closely with peer product managers, cross-functional teams, and leadership to execute against business objectives.

Requirements

5+ years of product management experience, with demonstrated success leading complex product strategies
Experience in a technology, telecommunications, or consumer-focused industry
Post-secondary degree in Business Administration, Engineering, Economics, or a related field
Proven ability to define and execute product strategy that drives revenue and/or margin impact
Strong analytical and data-driven mindset—comfortable translating complex data into strategic insights
Experience working cross-functionally and influencing teams without direct authority
Deep understanding of customer needs and ability to translate insights into product decisions

Nice To Haves

Telecommunications or Broadband Industry Knowledge: You have worked in telecom, ISP, or similar environments and understand the customer journey, operational constraints, and margin drivers
Strategic Thinking: You think beyond individual features. You can see how product decisions impact the entire customer journey and the business (revenue, margin, churn, customer satisfaction)
Bias Toward Execution: You don't just define strategy—you partner with teams to drive execution. You remove blockers and hold teams accountable
Customer Obsession: You understand customer needs deeply and make decisions based on customer value
Comfort with Complexity: You can define strategy and make decisions even with incomplete information. You gather insights quickly and iterate
Collaborative Leadership: You see your peers as partners. You share learnings and elevate the entire product organization

Responsibilities

Define and execute the product strategy for the professional installation experience—from initial activation through ongoing service and support. Identify opportunities to improve activation speed, customer experience, and operational efficiency
Lead initiatives that improve business metrics including customer acquisition, customer lifetime value, churn reduction, and operational margin. Partner with teams across the organization to identify and execute on growth and profitability opportunities
Make deliberate product decisions about bundling, features, pricing, and support that differentiate the service and drive customer value and loyalty
Work with operations, marketing, systems, and hardware teams to align on requirements and execute initiatives. Collaborate with peer product managers on strategy alignment and shared learnings
Use customer insights, operational data, and market intelligence to inform strategy and priorities. Measure the impact of initiatives and iterate based on results
Define the product strategy for the professional installation journey. Identify high-impact opportunities in activation experience, bundling, pricing, ongoing service features, and customer support
Work with cross-functional teams to define product requirements, success metrics, and rollout plans for new initiatives
Partner with operations and project management to drive execution. Own the roadmap and communicate progress to leadership
Stay close to customer needs, competitive landscape, and operational realities. Use data to validate assumptions and guide decisions
Lead discussions with marketing, operations, systems, and hardware teams to ensure alignment on priorities and clear ownership of execution
Define success metrics for initiatives. Measure outcomes and drive continuous improvement