Product Manager

Herewith Inc.•Texas, TX

28d

About The Position

Herewith is seeking a Product Manager to own the product lifecycle from discovery and requirements through delivery, release acceptance, and adoption. This person will turn customer, partner, operational, and business needs into clear product decisions and build-ready requirements across web, mobile web, iOS, and Android. This is a hands-on product management role. The Product Manager owns product strategy, prioritization, requirements, delivery decisions, and product outcomes. The role partners with Data/Business Intelligence for analysis and reporting; it does not own recurring business reporting, investor reporting, dashboard production, database querying, or standalone data-analysis work.

Requirements

4+ years of product management experience in a software, SaaS, marketplace, or platform environment.
Demonstrated ability to lead discovery, write high-quality PRDs and acceptance criteria, prioritize a backlog, and deliver across an agile product-development lifecycle.
Experience shipping coordinated experiences across web and mobile products.
Strong judgment in balancing user value, business value, operational impact, technical constraints, and time-sensitive commercial commitments.
Experience partnering effectively with Product Design, Engineering, QA, Customer Support, Sales, and Operations.
Excellent written and verbal communication, including the ability to explain complex product behavior to non-technical audiences.
Comfort defining product metrics and instrumentation requirements and working with analysts to interpret results; advanced data-analysis or SQL ownership is not required.

Nice To Haves

Experience with a multi-sided marketplace, healthcare technology, care delivery, or other regulated service environment.
Experience with B2B partner portals, permissions, payments, billing logic, or complex third-party integrations.
Working familiarity with Salesforce or other CRM-supported operational workflows.
Experience supporting products used by both consumers and operational or clinical teams.

Responsibilities

Lead product discovery through customer feedback, stakeholder interviews, workflow observation, support insights, and commercial needs.
Define product problems, desired outcomes, scope, and priorities in partnership with executive leadership.
Maintain a clear roadmap that balances the consumer marketplace, operational needs, platform health, and B2B commitments.
Evaluate product decisions across Families, Helpers, Customer Support, clinical partners, and internal users.
Write complete product requirements documents, including problem framing, goals, scope, user stories, acceptance criteria, business rules, edge cases, dependencies, and release considerations.
Specify platform differences across web, mobile web, iOS, and Android, including SMS, push, email, and in-app notification behavior where applicable.
Partner closely with Product Design to ensure each workflow resolves the underlying business logic before development begins.
Maintain product documentation standards and a reliable, current source of truth for product decisions.
Translate approved requirements into sprint-ready stories with focused acceptance criteria.
Own backlog prioritization and participate actively in refinement, planning, reviews, retrospectives, and release coordination.
Partner with Engineering on feasibility, estimation, sequencing, dependencies, and scope trade-offs.
Surface delivery risks early, make timely product decisions, and keep stakeholders aligned on changes to scope or timing.
Define product acceptance scenarios and prioritized user-acceptance test coverage for each release.
Conduct UAT with QA, Engineering, Design, Customer Support, and other stakeholders as appropriate.
Document failures with reproducible evidence, confirm retests, and provide final product acceptance before release.
Contribute to release notes, internal readiness, and post-release follow-through.
Own product direction for partner and clinic onboarding, partner portals, shift review and approval, permissions, and multi-user workflows.
Define product requirements for rate structures, partner hierarchies, billing models, payment resolution, and incomplete-service scenarios.
Shape internal product workflows and automation requirements with Operations and Engineering, while leaving database administration, reporting, and data-quality auditing with the appropriate technical or data owner.
Create clear partner-facing product documentation for non-technical clinical audiences.
Lead the product requirements for third-party integrations, including identity and background checks, payments, messaging, email, employment services, video, and analytics tooling.
Define the intended user experience, gating logic, failure states, fallback behavior, permissions, and reconciliation requirements for each integration.
Partner with Engineering and vendors to resolve product-impacting integration issues and communicate resulting decisions.
Define the product outcome, success metrics, guardrails, and instrumentation requirements for each meaningful feature or experiment.
Frame product hypotheses and work with Design on testable variants that address a defined user or business problem.
Partner with Data/Business Intelligence to validate metric definitions, determine statistical requirements, analyze results, and confirm data quality.
Use validated findings to make and document the product decision to ship, iterate, pause, or stop.
Lead product demonstrations and walkthroughs for Sales, Customer Support, Operations, and B2B partners.
Stay engaged after launch to understand adoption barriers, workflow friction, and unintended product consequences.
Translate recurring customer and partner feedback into prioritized product improvements.
Coordinate product escalations by clarifying user impact, expected behavior, priority, and acceptance of the resulting fix; technical investigation remains with Engineering or the designated data owner.