Product Manager

Harris Computer•Toronto, ON

15d•Hybrid

About The Position

Tender Retail is looking for a Product Manager to report to the R&D Vice President. This role involves developing a deep understanding of US and Canadian payment ecosystems and software, including various verticals and software solutions (SAAS, middleware, on premise, centralized or decentralized). The Product Manager will define and document commercial requirements through customer, reseller, and partner engagement, competitive analysis, and market trend understanding. They will own and manage the full product life cycle from concept to launch, working closely with R&D, Services, and Support groups. Additionally, the role requires collaboration with Sales, Marketing, and partner teams to support new customer opportunities, including pricing, proposals, training, webinars, and demos. The Product Manager will also drive product positioning and commercialization activities, establish prioritized backlogs, roadmaps, and release cycles, challenge customer thinking, and ensure alignment between product vision and technical architecture by validating feasibility and scalability with architects and developers.

Requirements

5 to 10+ years of Product Manager experience
Demonstrated success of bring software products to market in the US/Canada/Global payment space
University Degree in Computer Science, Engineering, Information Science, Business or Commerce
Strong US and Canadian payment knowledge
Capacity to travel once per quarter
Based in Toronto or Montréal

Nice To Haves

Experience collaborating with large retail, quick service restaurants, and tier one merchants
Experience in payment processing, gateways, certification and contact and contactless payment systems
Curiosity and non-stop energy
Strong understanding of payment systems, APIs, and integration workflows.
Proven experience with AI solutions

Responsibilities

Develop deep understanding of US and Canadian payment ecosystems and payment softwares, for different verticals.
Develop deep understanding of different software solutions used in payments; SAAS, middleware, on premise, centralize or decentralized.
Define and document commercial requirements based on frequent customer, reseller and partner engagement, competitive analysis, panels and deep understanding of payment trends
Working closely with the R&D, Services, and Support groups, own and manage the full product life cycle, from concept to launch
Work with Sales, Marketing and partner teams to support new customer opportunities, including pricing, proposals, training, webinars, demos, etc.
Collaborate with Sales and Marketing to drive product positioning, product launch and other commercialization activities
Establishing prioritized backlog, roadmaps and predictive planning and release cycles
Challenge our customers thinking about what they should do next
Ensure alignment between product vision and technical architecture.
Work with architects and developers to validate feasibility and scalability of proposed solutions.