Product Manager

nCino, Inc.•Wilmington, NC

About The Position

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Product Manager on nCino's Digital Account Opening team, you'll support the implementation process team of a client’s products and services. You'll gather the voice of the customer, analyze usage data, and draft initiatives that give stakeholders the information needed to make confident decisions about what to build next. In this role, you'll apply AI-powered analytics to validate assumptions, track adoption, and surface opportunities for improvement. Experience working with APIs and an eye toward what's possible in digital account opening, global onboarding, and treasury will help you hit the ground running. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. At nCino, we believe transforming financial services requires more than cutting-edge solutions — it requires curious minds and bold ideas. Innovation isn't just built into our technology; it lives in our people. We know that breakthroughs happen in small, everyday moments as much as the big ones, and that real impact comes when talented people challenge convention together. That's why we hire curious minds, provide them with the resources they need to excel, and trust them to make extraordinary impact. The results speak for themselves: the nCino Platform has revolutionized how financial institutions operate, helping over 2,700 customers worldwide enhance strategic decision-making, improve risk management, and elevate customer satisfaction through best-in-class intelligent solutions. Recognized as a Great Place to Work and a top workplace in fintech, we're powering a new era of banking with data, AI, automation, and the ingenuity of our teams, proving that when curious minds meet bold ideas, extraordinary impact follows.

Requirements

Bachelor’s Degree in Computer Science or a related field with 2+ years of experience/proficiency or a combination of education and experience
Strong understanding of software development processes, technologies, and methodologies.
Outstanding written and oral communication skills
Ability to plan and deliver products in an agile environment
Ability to gather and transform product feedback into actionable requirements
Travel Requirements - <10%

Nice To Haves

Knowledge of Agile principles
Knowledge of the commercial, small business banking, treasury, consumer space in relation to both processes and regulations
Experience with loan origination software/technology
Background in SaaS, banking technology, or consumer-facing financial products is a plus

Responsibilities

Research, collate VOC, aggregate market data, mine usage analytics and present the results to Sr. PMs, designers, etc. for decisions on what to build next.
Shadow customer engagements for exposure and experience
Draft Initiatives and Epics for handoff to Sr. PM (who will work with design and architecture), including key acceptance criteria
Perform effective knowledge transfer to engineering team for them to execute on build and testing.
Review outcomes to ensure acceptance criteria are met
For features that have been released, spend time tracking adoption via usage analytics, support feedback, and CSM sentiments from customers. Identify if additional problems need to be solved in the area of interest based on adoption success (or not)
Expand upon the knowledge of your feature through deep VoC exposure such that you can speak confidently about how customers are using your feature in the real world and what problems it solves well and begin to understand the possible enhancements to the feature experience that would further delight your customers.
Expand on your knowledge through deeper understanding of how your feature connects to the overall experience of the personas impacted
Leverage AI and machine learning capabilities to enhance product decision-making, identify customer behavior patterns, forecast trends, and uncover unmet needs.
Apply AI-powered analytics to validate product assumptions, track adoption, and surface opportunities for improvement.
Collaborate with engineering to explore and integrate AI/ML features that add value to the customer experience while staying informed on emerging technologies and their potential application across the product lifecycle.