Product Manager

nCino • Wilmington, NC

23d

About The Position

As a Product Manager on nCino's Digital Account Opening team, you'll support the implementation process team of a client’s products and services. You'll gather the voice of the customer, analyze usage data, and draft initiatives that give stakeholders the information needed to make confident decisions about what to build next. In this role, you'll apply AI-powered analytics to validate assumptions, track adoption, and surface opportunities for improvement. Experience working with APIs and an eye toward what's possible in digital account opening, global onboarding, and treasury will help you hit the ground running.

Requirements

• Bachelor’s Degree in Computer Science or a related field with 2+ years of experience/proficiency or a combination of education and experience
• Strong understanding of software development processes, technologies, and methodologies.
• Outstanding written and oral communication skills
• Ability to plan and deliver products in an agile environment
• Ability to gather and transform product feedback into actionable requirements
• Travel Requirements - <10%

Nice To Haves

• Knowledge of Agile principles
• Knowledge of the commercial, small business banking, treasury, consumer space in relation to both processes and regulations
• Experience with loan origination software/technology
• Background in SaaS, banking technology, or consumer-facing financial products is a plus

Responsibilities

• Validate - Research, collate VOC, aggregate market data, mine usage analytics and present the results to Sr. PMs, designers, etc. for decisions on what to build next.
• Shadow customer engagements for exposure and experience
• Plan - Draft Initiatives and Epics for handoff to Sr. PM (who will work with design and architecture), including key acceptance criteria
• Build - Story writing should be a team sport, not owned by the PM. Perform effective knowledge transfer to engineering team for them to execute on build and testing. Review outcomes to ensure acceptance criteria are met
• Grow - For features that have been released, spend time tracking adoption via usage analytics, support feedback, and CSM sentiments from customers. Identify if additional problems need to be solved in the area of interest based on adoption success (or not)
• nCino Product Knowledge - Expand upon the knowledge of your feature through deep VoC exposure such that you can speak confidently about how customers are using your feature in the real world and what problems it solves well and begin to understand the possible enhancements to the feature experience that would further delight our customers. In addition to a deeper understanding of your feature, expand on your knowledge through deeper understanding of how your feature connects to the overall experience of the personas impacted
• Leverage AI and machine learning capabilities to enhance product decision-making, identify customer behavior patterns, forecast trends, and uncover unmet needs.
• Apply AI-powered analytics to validate product assumptions, track adoption, and surface opportunities for improvement.
• Collaborate with engineering to explore and integrate AI/ML features that add value to the customer experience while staying informed on emerging technologies and their potential application across the product lifecycle.

Benefits

• The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures/certifications, as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process, as base salary is only one component of the total compensation package per position posted.
• nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups.
• In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected] .
• Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level