Product Manager

ITS Inc• Remote, US,

2d•$75,000 - $120,000•Remote

About The Position

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a remote position. Ideal candidates are located in the Des Moines, IA area. SHAZAM is looking for a Product Manager. In this role, you will both guide and oversee the ideation, strategy, pricing and execution of our products and services, ensuring that they surpass customer expectations, remain competitive, deliver a secure and quality experience, comply with industry and regulatory standards, and successfully launch to reach performance goals.

Requirements

3+ years’ experience in product management required
Ability to review data sets, graphs, and charts to identify data patterns and trends and research correlation and causality and must be able to comprehend and evaluate technically complex information.
Strong verbal, written communication, and presentation skills.

Nice To Haves

3+ years’ experience in the banking or payments industry preferred

Responsibilities

Own and manage product performance, including features, functionality, defects, client experience, and overall product quality.
Identify process gaps, track defects, and collaborate cross-functionally to improve product quality and operational efficiency.
Define and support the end-to-end client experience across product lifecycle stages, from onboarding through ongoing usage and support.
Gather and analyze client and market feedback through user groups, surveys, and industry forums to inform product improvements.
Conduct market research to assess competitive offerings, pricing, customer needs, and emerging trends.
Develop and execute product strategy, including SWOT analysis, multi-year roadmaps, and business cases for new initiatives.
Lead product lifecycle activities from concept through launch and ongoing optimization.
Partner with cross-functional teams to define requirements, pricing, revenue forecasts, and go-to-market strategies.
Create and maintain product health metrics, reports, and performance insights for leadership.