Product Manager - Remote

Medzed LLC

11h•Remote

About The Position

We are looking for a Product Manager who can own features from idea to impact. That means taking something from the roadmap, collaborating with stakeholders to figure out what we are solving for, building the case for why it matters, and then driving it all the way through development to adoption in the field. You will not just ship features. You will make sure they work for the people using them. This means observing users in the field, tracking usage metrics, and keeping an eye towards how the features move the organization towards its goals. This is a hands-on role. You will write user stories, answer developer questions, build training plans, and hop on calls with frustrated users when something does not land right. This role is execution heavy. You’ll be the connective tissue between a lot of different people: operations leaders who know what's broken, clinical staff who understand care workflows, field teams who need tools that work in real-world conditions, developers who need clear requirements, and executives who want to see ROI. Your job is to synthesize all of that into solutions that move the needle. The stakes are real here. Our Community Health Navigators are serving Medicaid recipients dealing with complex social needs. When we build the wrong thing, ship it late, or do not train people properly, it directly affects vulnerable populations. You need to care about getting it right, not just getting it done.

Requirements

Bachelor's degree required.
2-5 years of product management experience (closer to 5 years preferred)
Healthcare services experience required, preferably across multiple areas of healthcare (e.g., care delivery, care coordination, population health, patient engagement, Medicaid operations). We connect people to services they need, so we understand various parts of the healthcare ecosystem matters.
Experience with design-driven development or user-centered design approaches
Can write user stories that developers do not have to constantly ask questions about
Understand how Salesforce works well enough to have informed conversations about what is possible.
Comfortable reading technical documentation and translating it for non-technical audiences.
Know how to scope work realistically and push back when timelines do not make sense.
Can build a plan and keep it updated.
Can tailor communication to your audience. You will collaborate with executives, clinical staff, field teams, and developers. You need to understand how different people receive information best and adjust your approach accordingly.
Able to influence without authority across multiple stakeholder groups.
Comfortable with ambiguity and figuring things out as you go.
Determination to see things through, even when experiencing unexpected issues or roadblocks.
High-velocity delivery mindset without sacrificing quality.
Extreme empathy for end users who are not tech-savvy and are often overwhelmed.
Willing to roll up your sleeves and do tactical work when needed.

Nice To Haves

Salesforce experience strongly preferred.
Experience working with outsourced or offshore development teams a plus.

Responsibilities

Own 2-4 major features or enhancements at a time, from initial concept through live adoption.
Work with operations leaders, clinical staff, and field teams to scope requirements and understand the real problem.
Build business cases that connect features to our strategic goals (scale, productivity, quality, visibility)
Write clear, detailed user stories that developers can build from
Be the point of reference when developers have questions about requirements, edge cases, or "what should happen when..."
Design and execute communication plans so users know what is changing and why.
Ensure training materials are built, and deployment plans work for field staff with a broad range of user skills and digital literacy.
Monitor adoption after launch and iterate based on what is happening in the field.
Use data to inform decisions about what to build, how to prioritize, and whether features are working.
Partner with our Product Analyst to troubleshoot issues and gather user feedback.
Manage relationships with outsourced development teams and hold them accountable to deadlines.