Product Manager - Agentic Partner Membership Experiences

American Express•NY, NY

5d•Hybrid

About The Position

The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products and engaging Membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to market. We are looking for a Product Manager to help with the conception, build, and evolution of consumer-facing Model Context Protocol (MCP) servers. These MCP servers will be used to enable agentic Membership experiences for Amex Card Members within AI/LLM partner channels. This role brings together AI technology, developer tools, and the work required to make sure consumer-facing products are reliable, secure, and trustworthy. It will require working closely with the engineering teams that will deploy these MCP servers, the Product Managers and business stakeholders who own the internal systems that power Membership experiences today, the business development teams that manage relationships with partner LLMs, and the go-to-market teams that navigate the approval processes necessary to launch products.

Requirements

Experience with AI technology
Experience with developer tools
Understanding of consumer-facing product reliability, security, and trustworthiness
Ability to work closely with engineering teams
Ability to collaborate with Product Managers and business stakeholders
Ability to work with business development teams
Ability to work with go-to-market teams

Responsibilities

Conception, build, and evolution of consumer-facing Model Context Protocol (MCP) servers.
Enable agentic Membership experiences for Amex Card Members within AI/LLM partner channels.
Ensure consumer-facing products are reliable, secure, and trustworthy.
Work closely with engineering teams that will deploy these MCP servers.
Collaborate with Product Managers and business stakeholders who own internal systems powering Membership experiences.
Liaise with business development teams managing relationships with partner LLMs.
Coordinate with go-to-market teams navigating approval processes for product launches.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities