Channel Marketing - Offers, Product Manager, Vice President

JPMorgan Chase & Co.•Plano, TX

About The Position

As a Product Manager within the Consumer Bank - Channel Marketing team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Demonstrated experience partnering with and supporting multiple lines of business
Proven ability to fully own and account for a substantial book of work with autonomy
Superior expertise in improving product metrics, scaling existing products to further meet the needs of a growing customer base, and continuously evaluating new opportunities to drive innovation
Proven experience owning customer-facing experiences that drive engagement and retention
Proven ability to engage and partner with other Product and Technology teams to deliver roadmap priorities
Strong analytical and problem-solving skills, with the ability to define, measure, and manage product success metrics (e.g., cost, functionality, risk posture, reliability)
Effective communication and stakeholder management skills, with the ability to align cross-functional partners to deliver against product strategy and vision
Ability to drive product decisions using data, customer feedback, and lifecycle learnings to improve outcomes and client experiences

Nice To Haves

Experience in leading highly visible, strategically critical initiatives under tight deadlines
Demonstrated prior experience working in a highly matrixed, complex organization
Executive presence and proven excellence in effectively communicating product value to stakeholders and senior leaders
Experience influencing without direct authority and building alignment across multiple stakeholders and teams
Demonstrated ability to support high-quality product launches through coordinated planning, readiness, and post-launch feedback collection
Familiarity with operating models that emphasize scalability, resiliency, and stability as core product outcomes
Strong track record of applying customer insights and metrics to continuously refine product strategy, roadmap, and experience

Responsibilities

Owns and leads the modernization and transformation of customer offers across multiple lines of business
Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Manages product releases and is fully accountable for all testing pre and post deployment
Owns production monitoring and actively triages issues with technology partners
Owns the product planning process and travels to meet with partners and stakeholders
Acts as the voice of the customer by synthesizing feedback and translating insights into clear product priorities and outcomes
Partners with cross-functional teams (e.g., engineering, design, marketing, analytics) to deliver high-quality products with strong scalability, resiliency, and stability
Leads end-to-end product life cycle activities from concept through launch, incorporating feedback loops to continuously improve the client experience