Product Manager

Jet Support Services•Chicago, IL

5d•Hybrid

About The Position

JSSI is transforming into an AI-first technology and product organization, and Product Managers are at the heart of how that transformation gets executed. Reporting to a Director of Product, you will work within a specific business unit as a trusted product partner — owning discovery, requirements, and delivery oversight for a portfolio of products and initiatives that matter to the business. This is not a coordination role. You will build your own relationships with business unit stakeholders, run structured discovery to understand what they actually need, and translate that into clear, prioritized specs that our engineering teams and AI agents can work from. You will use AI as a core part of how you work every day — writing requirements faster, synthesizing user feedback at scale, and continuously finding ways to do more with less time. You will partner closely with your Director of Product, who owns the overall BU relationship and team strategy. Within that partnership, you are expected to show up as a proactive, trusted presence with the business — not someone who waits to be pointed at a problem, but someone who finds them.

Requirements

2–4 years of product management experience in a business-facing, stakeholder-intensive environment
Demonstrated use of AI in your product work — at minimum, writing specs or requirements with AI assistance; we expect this to already be part of how you work, not something you’re planning to start
Proven ability to build trusted relationships with non-technical stakeholders and translate their needs into clear product requirements
Strong written communication skills; able to write requirements and documentation that engineers and AI agents can work from without interpretation
Comfortable with ambiguity — able to start with a vague problem and produce a structured, prioritized plan
Chicago-based; able to be in the office a minimum of 3 days per week

Nice To Haves

Experience working in complex multi-stakeholder environments
Experience contributing to a spec-driven or AI-assisted delivery model
Exposure to agile or iterative delivery processes — and the judgment to know when to follow the process and when to adapt it
People management experience — this is an individual contributor role
Aviation or MRO domain experience — curiosity and the ability to learn a new domain quickly matters far more than knowing ours already

Responsibilities

Build and maintain business relationships
Run structured discovery and requirements
Define acceptance criteria and ensure solutions meet business intent before and after release
Drive delivery and adoption
Prioritize and communicate tradeoffs
Work AI-first