Product Manager- EBT/SNAP/TANF – REMOTE USA

Creative Information Technology, Inc. • Falls Church, VA

15d • Remote

About The Position

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and seizing new business opportunities.

Requirements

• 4+ years of Product Management experience delivering enterprise or government software solutions.
• Demonstrated understanding of modern eligibility engines, document management systems, or EBT processing platforms for SNAP, TANF, or WIC.
• Direct experience delivering software under state/federal government contracts (Agile/Scrum environments preferred).
• Strong familiarity with federal compliance frameworks (e.g., FNS regulations, NIST standards, HIPAA/PII handling).
• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience).

Responsibilities

• Define and drive the strategic roadmap for human services products, balancing client requirements, federal compliance mandates, and user needs.
• Translate complex government policies and SME inputs into prioritized user stories, acceptance criteria, and actionable sprint backlogs.
• Lead engineering, design, and SME teams to design, build, and deploy high-impact tools for caseworkers and benefit recipients.
• Partner with state agency leadership, EBT processors, and third-party vendors to ensure seamless system interoperability and integration.
• Comfortable in working with team to create and conduct product/solution demos for potential clients
• Track product performance, user adoption, and system reliability to continuously modernize public assistance delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level