Product Manager – OpenLab Software Products

Agilent Technologies • Santa Clara, CA

2d • Remote

About The Position

The Product Manager for CDS Software is responsible for defining and managing Agilent's software maintenance, upgrade, entitlement, and support offerings across the OpenLab CDS portfolio and select CDS products. The role owns the product strategy, roadmap, commercialization, and lifecycle management of Software Maintenance Agreement (SMA) offerings that help customers maximize the value of their software investments through upgrades, support, and lifecycle protection.

Working across Product Management, R&D, Marketing, Sales, Services, Product Support, Licensing, IT, and Customer Success teams, the Product Manager translates customer needs and business strategy into solutions that drive customer success, software adoption, and recurring revenue growth. The role serves as the business owner for SMA programs, migration initiatives, software lifecycle strategies, and select CDS products.

Requirements

• Bachelor's, Master's, or equivalent qualification.
• 8+ years of relevant experience.
• Proven product management experience across the product lifecycle.
• Experience with software products, maintenance agreements, licensing, subscriptions, SaaS, or recurring revenue business models.
• Strong business acumen and experience in commercialization, pricing, business case development, and go-to-market planning.
• Excellent communication, stakeholder management, and cross-functional leadership skills.
• Experience working with global teams and managing competing priorities.
• Willingness to travel up to 20%.

Nice To Haves

• Knowledge of laboratory informatics, chromatography data systems (CDS), software licensing, or regulated laboratory environments.
• Experience with AI and application of AI in a laboratory software environment.

Responsibilities

• Define and manage the strategy, roadmap, and lifecycle for Software Maintenance Agreements and assigned CDS add-on products.
• Understand customer and field needs and translate insights into offerings that improve upgrades, support, lifecycle management, and product adoption.
• Partner with R&D, Marketing, Sales, Services, Support, Licensing, and IT teams to define requirements, prioritize investments, and deliver business outcomes.
• Develop business cases, pricing, packaging, and go-to-market strategies to drive recurring revenue, renewal rates, and customer retention.
• Guide software lifecycle policies, upgrade programs, migration strategies, and customer transition plans across the CDS portfolio.
• Support product launches, sales enablement, training, communications, and performance measurement to ensure successful adoption and execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior