Product Manager

H&R Block•Remote, MO

9d•$81,600 - $122,400•Remote

About The Position

The Product Manager (PM) drives a cross-functional team through a discovery-to-delivery model: turning customer opportunities into validated bets, and validated bets into shipped product. This role owns the opportunity from the moment it surfaces in discovery through the review that closes out each build cycle. It includes writing the brief that locks a bet's scope and success criteria, running the team's milestone reviews, and keeping the discovery record, delivery tracker, and team knowledge base in sync. The PM aligns product bets with strategic goals, nurtures relationships with cross-functional partners and leadership, and owns the outcome of every bet the team makes - whether it validates, invalidates, or ships.

Requirements

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
Demonstrated decision making, analytical, and problem-solving skills
Comfort leveraging AI tools throughout the product development lifecycle, with a curiosity for emerging technologies and ability to apply them to improve outcomes
Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
Introduction to formal product management methodologies
3 years minimum related work experience
Proficiency with Microsoft Office software and product planning tools

Nice To Haves

Experience building or contributing to AI-powered product experiences, with an understanding of how AI can enhance customer value
Introduction to structured technology delivery/software development lifecycles
PMP certification, or equivalent, or completed work towards PMP certification, or equivalent

Responsibilities

Run product discovery: surface and write up opportunities in the customer's voice, tag them to the relevant part of the customer journey, and map the assumptions beneath each one by risk category (e.g. desirability, feasibility, defensibility, viability) and strength of supporting evidence
Decide whether each initiative is a validation test (to reduce uncertainty before committing) or a committed build, and defend that call to the team and to leadership
Write the brief for each initiative: the outcome hypothesis ("If we do X, we expect Y, measured by Z"), the problem statement, the assumption map, and - for validation tests - a pre-declared pass/fail/inconclusive threshold, locked before the build begins
Write user stories, requirements, and acceptance criteria that translate cleanly into tracked tickets and automated tests, and keep the definition of done clear and role-tagged across product, design, and engineering
Drive the team through a recurring build cycle: a prep phase (retro, lock scope, initial scope review) and a build phase (build, test, demo), and lead the milestone reviews - scope locked, design aligned, build validated on device with learnings captured
Prioritize the backlog using a scoring model and bet type, balancing scope, schedule, quality, and risk across the team's opportunities
Work daily with embedded design and engineering partners to pressure-test technical and design feasibility before a bet is locked, not after
Bring data-driven recommendations to leadership through a clear decision framework — know when you're the one driving a decision, the one approving it, or simply informed of it
Own the team's OKRs and the accountability for both each cycle's immediate verdict and the longer-term product outcome
Grow your product craft alongside the team's discovery-to-delivery operating model, as well as adjacent disciplines like Agile, Lean, and DevOps