Product Manager - National Office (Remote)

YMCA of the USA•Chicago, IL

6d•$93,000 - $112,000•Remote

About The Position

YMCA of the USA (Y-USA) is the national resource office for YMCAs throughout the United States. The Y strengthens communities by helping people achieve their goals, build meaningful relationships, and experience a sense of belonging. The Y-USA Information Technology organization partners with leading practices to develop secure, strategic solutions that strengthen association well-being and community impact. The department leverages Data and AI to drive insight and innovation while responsibly sustaining Y USA’s core systems and providing trusted guidance, advisory services, and support to advance the YMCA Movement. This role is a Product Manager first, with a defined specialization in Salesforce-based products and capabilities. The role requires fluency in Salesforce platform concepts to translate business needs into scalable, well-governed solutions. While not responsible for hands-on configuration, the Product Manager must effectively guide solution design, tradeoffs, and prioritization across Salesforce initiatives, acting as the bridge between business stakeholders and Salesforce administrators. YMCA of the USA (Y-USA) embraces a remote-first working environment which means most employees work remotely from a home office within the continental United States.

Requirements

Bachelor’s degree required in a relevant field such as Business, or related disciplines required.
2-4 years of experience required
Intermediate functional skills
Some industry knowledge and experience
Routine and advanced functional tasks
Decision making authority within a defined scope
Internal and external communication
Moderate team influence
Some supervision is required for tasks, leads self
Minimum 3+ years of experience leading Salesforce-based initiatives from a product or solutioning perspective (not solely as an administrator or developer).
Demonstrated ability to translate business needs into Salesforce-aligned solutions, including epics, user stories, and acceptance criteria.
Strong working knowledge of: Salesforce data model (objects, relationships, standard vs. custom objects)
Core configuration concepts (flows, validation rules, automation, security model)
Platform capabilities and limitations that influence solution design
Experience guiding delivery teams without direct hands-on configuration responsibility.
Proven ability to partner effectively with Salesforce administrators and developers, particularly in environments with limited platform support.
Experience owning or contributing to a Salesforce-centric product roadmap, including backlog prioritization and release planning.

Responsibilities

Own the end-to-end product lifecycle for assigned products using the AIPMM framework.
Define product requirements, functional specifications, and business requirements.
Manage cross-department intake for new needs, enhancements, and issues.
Create and maintain product roadmaps aligned with organizational strategy.
Establish product KPIs and monitor product health; report on performance and outcomes.
Translate requirements into actionable backlog items in Azure DevOps, including epics, features, and user stories.
Participate in sprint planning, backlog refinement, and iterative delivery with development teams.
Partner with stakeholders to validate requirements and ensure user needs are accurately represented.
Support project delivery for product initiatives, including coordination, scope alignment, and progress tracking.
Facilitate user acceptance testing planning, test scenarios, and resolution workflows.
Analyze user workflows and operational processes and recommend improvements aligned to product strategy.
Develop product documentation, process guides, and training materials as needed.
Collaborate with internal IT teams throughout implementation and release cycles.
Maintain alignment with organizational strategic goals and ensure product decisions reflect mission and impact.
Perform additional duties as assigned.
Lead product discovery and solutioning for Salesforce-based initiatives, ensuring business intent is accurately translated into platform-aligned solutions.
Translate business requirements into Salesforce-ready epics, features, user stories, and acceptance criteria that can be executed by administrators and developers.
Own and maintain a Salesforce-focused product roadmap, aligning platform capabilities with organizational priorities and measurable outcomes.
Guide solution design decisions by applying working knowledge of Salesforce data model, configuration patterns, and platform constraints.
Partner closely with Salesforce administrators (including junior resources) to ensure clarity, completeness, and feasibility of requirements prior to build.
Facilitate backlog refinement, release planning, and impact analysis for Salesforce initiatives, ensuring quality and alignment to product strategy.
Identify risks, dependencies, and tradeoffs specific to Salesforce implementations (e.g., configuration vs. customization, data model implications, integration impacts).
Ensure solutions adhere to governance, scalability, and long-term maintainability principles across the Salesforce ecosystem.