Product Manager - Gilbertsville, PA or Remote

Gateway Ticketing Systems•Douglass Township, PA

33d•Hybrid

About The Position

The Product Manager is responsible for the vision and viability of a product line. The Product Manager is the champion for the product and will work with Sales and Marketing to define the go-to-market strategy, helping them understand the product’s positioning, key benefits, and target customers. The Product Manager will also serve as the subject matter expert for product offerings within their product line for internal and external stakeholders. The Product Manager is a design leader committed to understanding and finding solutions to stakeholder needs, gathering the details and tying them back to the big picture. The Product Manager will be the advocate for bold, new ideas prioritizing them and delivering results.

Requirements

BS degree in computer science, business management, or equivalent
6+ years’ experience in software product management, or equivalent subject matter.
A track record of successfully leading large mission critical projects, cross company coordination and communication, and building large scale applications & services.
Ability to converse fluently with engineers about technology as well as executives and customers about business needs and objectives.
Keep up to date on new technology and understand how it impacts our product.
Knowledge of security and data protection regulations and best practices (PII, GDPR and other regulations)
Be an expert in the industry our product serves.
Self-managed proactive work style.
Ability to work independently in a team environment.
Understanding of the necessity to meet stringent deadlines.
Get it done attitude must be able to solve problems with minimal guidance or unclear requirements
Must be entrepreneurial and have excellent communication skills up and down the organization.
Excellent problem-solving skills and the ability to look at problems and issues from outside the box.
Excellent written and verbal communication skills and interpersonal skills.
Strong skills in negotiation and conflict management.
Experience training software applications.
Prior industry related experience, specifically as a technology solution provider

Responsibilities

Assess product opportunities, defining what product and features are to be built.
Define future product direction, business goals and metrics in alignment with our business commitments
Define new features, write user stories and acceptance criteria, define KPIs, set OKRs, own and prioritize backlog, and triage defects to iteratively deliver, launch, and measure the success of each release.
Work cross functionally to write product requirements, use cases, specifications, wireframes and UI mocks.
Understand competitive products and value and find product market fit, define our feature plans and scenarios
Work with the Program Management team to ensure appropriate project milestones are completed i.e. sprint reviews, sprint planning meetings, and feature reviews.
Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and prospects.
Validate target markets through customer interviews and market research.
Translate customers’ feedback and market trends into clearly defined requirements that can be used in the consideration processes
Work with the Marketing department where required to assist with market plans and information requests for Marketing related programs
Perform ongoing analysis and propose necessary actions to ensure continued marketability and profitability of the product line.
Provide input to marketing staff to ensure that they are able to generate high quality sales aids such as product guides, press releases, and web content.
Assist the Business Solutions Department with product related requests surrounding how the product offerings meet customer needs and inquiries, current and future.
Attend trade shows and User Group Meetings.
Complete all tasks and handle all situations in accordance with Gateway’s Core Values.
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations.
Communicate in a clear, concise and timely manner, including voicemail and email.
Always promote and uphold the values, mission and vision of the company.
Read, understand and comply with the Employee Handbook
Promote and adhere to all defined policies, processes and procedures.
Perform other tasks as required by management