Product Manager, WFM Merchant Capabilities Team

Amazon • Austin, TX

48d • $116,300 - $160,000 • Onsite

About The Position

The Whole Foods Market (WFM) Merchant Capabilities team is seeking a Product Manager to define the future of the supplier experience at WFM. This role will champion the supplier's perspective, ensuring a smooth transition from existing tools to new systems that enhance the supplier and merchant experience. The ideal candidate is customer-obsessed, using both qualitative and quantitative insights to identify supplier pain points. They possess a strong understanding of how technical and programmatic elements combine to shape the supplier experience and actively influence teams to deliver an excellent customer experience. This role involves executing and contributing to a roadmap in collaboration with Tech, Program, Operations, and Category teams, ensuring product features, reporting, analytics, piloting, and training align with the desired customer experience. Success requires thriving in an ambiguous, entrepreneurial environment with competing priorities, demonstrating strong judgment, influence, exceptional organization, communication skills, and leadership. The ability to clearly articulate complex problems and solutions to diverse stakeholders is essential.

Requirements

• 3+ years of product management experience
• Experience managing technical products or online services
• Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

Nice To Haves

• 5+ years of product management experience
• Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
• Experience in balancing conflicting priorities dealing with ambiguity
• 2+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience
• Experience in successful technology product work from ideation through launch
• Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent

Responsibilities

• Understand the needs of WFM Vendors and Merchants and drive decisions on product features and operational models.
• Synthesize supplier/merchant feedback and performance data to identify improvement opportunities.
• Build business cases and work with technical product managers and engineering teams to refine proposals into development-ready requirements.
• Collaborate with UX designers on mockups and prototypes for approval.
• Build and maintain dashboards to track supplier onboarding metrics (e.g., activation rates, time-to-onboard, error rates, satisfaction).
• Develop KPIs to inform operational adjustments and feature improvements.
• Establish reporting cadences and conduct deep-dive analyses to identify opportunities.
• Design and run pilot programs with select WFM suppliers to test new features, integrations, and workflows before broader rollout.
• Manage the pilot lifecycle—planning, execution, data collection, and post-pilot analysis—to validate readiness for scaled deployment.
• Own the creation and maintenance of Standard Operating Procedures (SOPs) for merchants and suppliers related to tech products.
• Develop supplier-facing landing pages, onboarding guides, and training materials to ensure users can leverage self-service tools.
• Drive change management across cross-functional stakeholders.
• Author and maintain product artifacts—including BRDs, one-pagers, and feature briefs—that articulate the problem, proposed solution, success metrics, and trade-offs.
• Use product artifacts to align stakeholders and secure prioritization from technical teams.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments
• Restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed