Manager, WFM

BrokerLink • Toronto, ON

4d • CA$109,900 - CA$134,300 • Hybrid

About The Position

BrokerLink is seeking a Manager, WFM to join their growing team. This role is responsible for the transformation, innovation, and optimization of the WFM team. The successful candidate will analyze business results and forecast implications, review long-term and short-term forecasts to meet accuracy targets, refine capacity plans, and achieve global service targets through proactive management of a multi-site and multi-skilled environment. This role also requires acting as a WFM expert, popularizing complex concepts, identifying areas for improvement, and demonstrating proven leadership accomplishments.

Requirements

• Bachelor's degree in Business Administration, Finance, Mathematics, Statistics, or any combination of equivalent education and 3+ years of experience managing a WFM team
• Strong project management and communication skills.
• Expert level with MS Excel; proficient with PowerPoint and Word.
• Analytical skills in critical thinking, decision-making, problem solving, and attention to detail.
• Strong organization and prioritization skills.
• Can concentrate on vaguely defined problems which require the application of creative approaches.
• Proven leadership accomplishments.
• Must be eligible to work in Canada.

Nice To Haves

• Deep knowledge of WFM software such as NICE IEX, an asset.

Responsibilities

• Responsible for WFM team's transformation, innovation and optimization.
• Analyze and review business results and upcoming forecast implications so you can share with your business partners.
• Reviewing long-term and short-term forecasts and find ways to deliver on forecast accuracy targets.
• Refine Capacity Plans each month with the most up-to-date information.
• Achieve global service targets through proactive management of a multi-site and multi-skilled environment.
• Act as an expert of WFM and be able to popularize complex concepts to an audience.
• Identify areas of improvement to better manage the team and improve the comprehensiveness of the support you provide.

Benefits

• Flexible work arrangements
• Multiple benefits offered to support physical and mental wellbeing
• Wellness account
• Share plan & other savings
• Incentive plan
• Annual bonus: 15% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
• Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.
• Group RRSP, with company matching DPSP offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager