Product Manager

Reliance Home Comfort • Toronto, ON

31d • Hybrid

About The Position

Reliance is seeking a Product Manager to join their team. This role involves owning the P&L for the Water Purification portfolio, driving revenue growth, margin, and customer base health. The Product Manager will lead strategies for new customer acquisition, expand product offerings, and manage annual price increases. They will also partner with Sales, Marketing, Field, and Call Centre teams to drive growth and execution excellence. Key responsibilities include developing and executing retention strategies, managing customer churn, improving customer experience, and leading loyalty, upgrade, and cross-sell initiatives. The role also involves building and maintaining a 2-year product roadmap, identifying innovation opportunities, driving new product introductions, and supporting Supply Chain with forecasting. Collaboration with Marketing, Finance, Legal, Procurement, and Operations is essential, as is ensuring CRM accuracy. The ideal candidate will have 7+ years of experience in product/category management, strong analytical and financial modeling skills, and experience managing RMR portfolios. An MBA or technical background is considered an asset.

Requirements

• 7+ years’ experience in product/category management in Water Purification, Plumbing, Home Services or adjacent industries
• Excellent cross-functional leadership and stakeholder management skills
• Strong analytical and financial modeling skills
• Experience managing RMR (recurring monthly revenue) portfolios
• Strong understanding of retention, pricing strategy, and lifecycle management
• Proven ability to drive profitable growth through product strategy and execution
• Advanced MS Excel skills

Nice To Haves

• MBA or technical background considered an asset

Responsibilities

• Own the P&L for the Water Purification portfolio, including revenue growth, margin, and customer base health
• Lead strategies to grow new customer acquisition
• Identify and execute opportunities to expand product offerings, vendor partnerships, and packages
• Execute annual price increase strategies while balancing retention and competitiveness
• Partner with Sales, Marketing, Field, and Call Centre teams to drive growth and execution excellence
• Develop and execute retention strategies to manage and reduce customer churn
• Segment customers by churn likelihood and deploy targeted retention initiatives
• Partner with Call Centre and Field teams to improve customer experience and save rates
• Lead loyalty, upgrade, and cross-sell initiatives to increase customer lifetime value
• Build and maintain a 2-year roadmap for Water Purification products and services
• Identify opportunities for innovation (e.g., filtration technology, service models, sustainability)
• Drive new product introductions and go-to-market strategies
• Support Supply Chain with forecasting and inventory planning
• Collaborate closely with Marketing to develop effective campaigns and value propositions
• Align with Finance, Legal, Procurement and Operations on pricing, promotions, and governance
• Ensure CRM accuracy for pricing, products, and packages

Benefits

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success
• A great benefits plan for you / your family
• Career paths so you can advance in the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level