Product Manager- Water Safety

HOH Water Technology • Palatine, IL

4d • $100,000 - $130,000 • Hybrid

About The Position

HOH Water Technology is seeking a Water Safety Product Manager to play a strategic role in shaping the future of their Water Safety product line. This position combines technical expertise, product management, vendor partnership, and field enablement to drive revenue growth, profitability, and operational excellence. It is a highly visible, strategic role on the Technical Services Team, owning the Water Safety product line end-to-end. The Product Manager serves as the organization's subject matter expert and single point of accountability for product knowledge, vendor relationships, technical support, and field enablement, translating technical complexity into practical guidance. This is a field-enabling role, not a client-facing one, where success is measured by the field's ability to win and retain business.

Requirements

• Bachelor's degree in a technical field (Chemistry, Chemical Engineering, Environmental Engineering, or similar) preferred.
• Relevant water safety/water treatment industry certifications (e.g., CWT, ASSE 12080) are a plus.
• Demonstrated expertise in water safety standards, regulations, control measures, engineering, and troubleshooting.
• Experience managing or supporting product lines, technical programs, or commercial water treatment solutions.
• Strong understanding of vendor management, pricing strategy, margin management, and product lifecycle concepts.
• Experience developing training materials, documentation, and technical resources at scale.
• Excellent analytical, communication, and problem-solving skills, with the ability to translate technical complexity into practical guidance.
• Comfortable in a field-enabling rather than client-facing role — success is measured by the field's outcomes, not personal visibility.
• Proficiency with ERP, CRM, Microsoft Office, and related business systems.
• Ability to travel as needed and maintain a valid driver's license.

Nice To Haves

• Water Safety
• Legionella / Waterborne Pathogen Control
• Water Management Programs (WMP)
• ASHRAE 188
• Outbreak Response
• Product Management
• Vendor Management
• Technical Sales
• Business Development
• Product Launches
• Pricing and Margin Strategy
• Association of Water Technologies (AWT) or related industry involvement.

Responsibilities

• Own the Water Safety product portfolio end-to-end, ensuring accurate and complete product files in ERP and CRM systems.
• Manage strategic vendor relationships, balancing cost, availability, and technical support for the field.
• Conduct regular product line reviews and lead portfolio updates as market and client needs evolve.
• Own water safety pricing in collaboration with sales leadership, maintaining margins at or above target.
• Develop troubleshooting resources, decision guides, and playbooks that reduce escalations and reliance on individual expertise.
• Coach Field Service Engineers, Business Development Managers, and the Water Safety Account Manager through technical situations, and deliver training on the product portfolio.
• Own the technical methodology and design standards for Water Management Programs.
• Partner with Operations on outbreak response protocols and with the Technical Solutions Manager on innovation projects.
• Own product launches, market research, competitive analysis, and go-to-market strategy for the water safety portfolio.
• Report to our Palatine, Illinois office as needed while supporting field teams throughout the organization.
• Maintain clearly defined market and segment targets, evaluating shifts in demand and competitive dynamics.
• Produce and continuously improve client-facing technical sales literature that accelerates revenue growth.
• Develop product application documentation that ensures consistent, repeatable program execution across all regions.
• Serve as the primary technical resource for the sales and service teams on water safety applications.
• Equip the field to clearly articulate the HOH Water Safety value proposition.
• Review and guide technical solution recommendations to fit each client's specific water safety needs.
• Engage directly with clients when requested by a Field Service Engineer, Business Development Manager, or Account Manager — direct engagement is the exception, not the default.
• Collaborate with Operations and the Water Safety Account Manager to execute outbreak response protocols.
• Engage with the Technical Solutions Manager on innovation projects as the water safety domain expert.
• Support general marketing efforts tied to the water safety line.
• Serve as a dotted-line resource to the sales and service teams, influencing product positioning and margin stewardship.

Benefits

• Medical and Dental Insurance with generous employer contributions
• HSA contributions
• 401(k) with company matching
• Life Insurance
• PTO and paid holidays, including HOH's year-end holiday break
• Profit Sharing Bonus
• Ongoing professional development, technical training, industry education, and leadership development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level