Product Manager - Tech , Customer Experience and Business Trends

Amazon • Seattle, WA

1d • $129,200 - $174,800 • Onsite

About The Position

Amazon's Customer Experience and Business Trends (CXBT) is seeking a Product Manager - Technical to directly influence the direction of Amazon products, specifically for D&S, Prime Video, Audio and Games Experience, through the customer experience lens. This role needs a person who is passionate to understand about the best customer experiences across providers including, but not limited to, Amazon. They stay on top of technical innovation and advances WW, with an eye on identifying opportunities where we can positively impact CX the most. This role requires dive deep into current and future customer needs, and deliver actionable insights that drive development of continuously improving our products, customer workflows, and features. Primary deliverables are reports with narratives that cover both the qualitative and quantitative aspects, and directly influence the product strategy across these business teams to deliver the best customer experience. The person will excel at influencing stakeholders without formal authority, across a wide range of technical profiles and seniority levels. They write with crystal-clear precision, and their verbal communication is concise and perceptive. As a Senior Product Manager, they tirelessly advocate on behalf of customers and escalate immediately when they believe course correction is needed. Finally, they deliver results without compromising on quality.

Requirements

• 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product

Nice To Haves

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Responsibilities

• Own study lifecycle from scoping, to execution, to delivery of findings and recommendations to stakeholder leadership through crisp narratives
• Continuously absorb and share knowledge about the latest product and developments relevant to D&S, Prime Video, Audio and Games space
• Contribute to team study roadmap by synthesizing product plans, customer needs, and industry trends

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior