Sr Product Manager, Slack Powered Service

Salesforce • San Francisco, CA

5d

About The Position

Salesforce is seeking a Product Manager to own the vision for reimagining customer support experiences by leveraging Slack, Slackbot, Service Cloud core capabilities, and Headless 360 (Salesforce MCPs/APIs). This role involves conducting market and competitive research, creating working prototypes using AI tools, driving customer engagements, and collaborating with various teams including Slack, scrum teams, Agentforce, and platform teams. The Product Manager will also be responsible for presenting the vision and solution to executives and stakeholders, and enabling the field to effectively position and sell the solution, providing deal support as needed.

Requirements

• 5+ years of product management experience building enterprise enterprise software applications with consumer grade UX and platform extensibility
• Strong curiosity and empathy to understand customer problems, and judgement to prioritize them effectively
• Deep technical aptitude to manage discussions with engineering to drive architecture decisions, evaluate trade-offs, and ensure that the product is built for scale, reliability, and extensibility.
• Ability to work across other product teams as well as cross functional teams to deliver a joint roadmap
• Active use of AI-powered productivity tools in day-to-day work
• Exceptional written and verbal communication skills

Nice To Haves

• Experience building products for customer support space or SMB market
• Salesforce products and platform knowledge

Responsibilities

• Own the vision to reimagine customer support experience by leveraging Slack, Slackbot, Service Cloud core capabilities and Headless 360 (Salesforce MCPs/APIs).
• Conduct market and competitive research
• Create working prototypes using AI tools, and drive customer engagements to validate the vision as well as solution design
• Work closely with Slack and other partner teams to define the joint solution roadmap
• Work with scrum teams to deliver the solution.
• Work with Agentforce and platform teams to leverage their latest capabilities and manage technical dependencies
• Present the vision and solution to execs and stakeholders
• Enable the field to position and sell the solution effectively.
• Provide deal support as needed.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed