Product Manager, Senior Care - Prior Authorization and Concurrent Review

PointClickCare

9d•$115,900 - $128,800•Remote

About The Position

PointClickCare is looking for a Product Manager to join our Integrated Care Product team, owning a portfolio focused on managing coverage and authorizations across a resident's stay in a post acute long term care setting. This is some of the highest-stakes work in the facility: confirming coverage at admission, keeping approvals current through the stay, and avoiding the denials and lost days that directly affect both patient care and accurate revenue. This is not a requirements-gathering role. You will be accountable for product impact: understanding the problem space deeply, making clear prioritization calls, and partnering closely with engineering and design to deliver outcomes for the case managers, nurses, and authorization teams who do this work. You will build on the established PointClickCare EHR that thousands of facilities already rely on, with a focus on adding value, including using AI and intelligent logic to make expert work repeatable.

Requirements

Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
Experience managing software products through the full development lifecycle
Background in healthcare IT and in skilled nursing or post-acute workflows.
Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
Comfort with technical concepts including APIs, integrations, and modern development practices
Excellent communication skills with both business and technical stakeholders, in writing and in person

Nice To Haves

Experience building or integrating AI or ML powered product features
Familiarity with skilled nursing or post-acute workflows such as coverage, authorizations, and managed care
A track record of extending an established product with new capabilities and measurable value
A bias toward product impact over process; you focus on outcomes, not just output

Responsibilities

Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once