Product Manager, Salesforce

Equiti Group • US FL Remote, FL

2d • Onsite

About The Position

As a key member of Equiti’s Product Team, you will have the opportunity to shape how Salesforce supports the organization and the health systems it serves. Salesforce is central to how Equiti sells, serves, and supports its customers, connecting teams across Sales, Account Management, Language Operations, Customer Care, and Customer Experience. This is a highly visible opportunity to take ownership of Salesforce as both a solution and a platform, and to build the processes, systems, and data practices that will help Equiti scale. You will identify opportunities, develop solutions, and establish new ways of working that make a lasting impact across the organization. The ideal candidate will possess strong collaboration and solutioning skills, with the ability to understand complex, evolving problems and design thoughtful solutions across process, system, and data, as well as hands-on Salesforce expertise, with the ability to build, test and continuously improve those solutions. Formal product management craft is a welcome bonus rather than a requirement.

Requirements

• A track record of taking an ambiguous cross-functional problem and delivering a working solution, including the process change and not only the system change. What you implemented company wide matters more than what you specified.
• Credibility with commercial, operational, and technical audiences: able to tell a senior stakeholder no, co-design with a skeptical team, and explain a tradeoff to either. Experience with operations functions such as language operations, customer care, or customer experience.
• Comfort living successfully within ambiguity, including the judgment to make timely decisions with incomplete information, test the assumptions behind those decisions, and adjust as better data emerges.
• Demonstrated administrator capability: declarative configuration, Flow, permissions and sharing, reports and dashboards, sandbox management, and data loading. You should be able to build a working prototype, not just describe one.
• A working understanding of the standard data model and the platform’s practical limits, enough to challenge a proposed solution and review partner work critically.

Nice To Haves

• Salesforce Certified Administrator strongly preferred.
• Ability to incorporate AI into day-to-day product management work, from documentation and research synthesis to prototyping, workflow design, and stakeholder communication.
• Practical familiarity with tools such as Claude, Microsoft Copilot, and ChatGPT, including when to use each responsibly to accelerate analysis, drafting, prototyping, and product decision support.

Responsibilities

• Partner with function leaders as a peer, co-designing processes with the teams who will run them rather than gathering requirements and disappearing until launch.
• Run discovery on problems that arrive badly framed, and judge the right instrument each time: configuration, development, integration, or a process change with no build at all.
• Pilot with one team, prove the solution in real conditions, then scale it across the business instead of leaving value trapped with whoever asked first.
• Run a single, transparent intake and prioritization process. Where two functions want incompatible things, surface the tradeoff and drive it to a decision.
• Configure and build directly where you are the fastest path to value: objects, fields, flows, validation rules, layouts, reports, and dashboards. You will have the freedom to use these skills and are expected to.
• Prototype in a sandbox and test a workflow with the team that will use it before committing engineering or partner effort.
• Own the access and security model with IT and Security, including profiles, permission sets, roles, and sharing rules, with care where PHI boundaries are involved.
• Handle data quality hands-on where warranted, evaluate seasonal releases in sandbox, and keep routine provisioning and ticket queues off your desk by making teams self-sufficient.
• Be the internal voice of the platform. Publish visible direction and communicate what shipped and why it matters to the people it affects.
• Run role-based enablement across every function that uses Salesforce, and build a champions network with a named power user in each to drive adoption and surface friction early.
• Find and retire shadow processes, maintain one source of truth for how Salesforce is meant to be used, and track adoption and data quality as outcomes you own.
• Establish Salesforce as the authoritative source for customer and commercial metadata, and partner with the Data and Analytics product manager so that identifiers and hierarchies reconcile with VIP usage data and Sisense analytics.
• Work with Language Operations so that contracted languages, modalities, and coverage are captured early in a form the staffing model can consume, and with Customer Experience to make onboarding, adoption, health, and renewal risk legible.
• Ensure what you own or configure meets Equiti’s accessibility standard of WCAG 2.2 Level AA, and support compliance with the Chief Information Security and Privacy Officer on access, audit logging, and PHI.
• Own the Salesforce product strategy and roadmap, connecting platform decisions to Equiti’s commercial goals, customer lifecycle needs, and operational priorities.
• Maintain a clear now, next, later roadmap that makes priorities, sequencing, dependencies, and tradeoffs visible to leadership and cross-functional partners.
• Lead executive-level prioritization conversations by translating technical constraints, data quality gaps, and process dependencies into business decisions.
• Define success measures for roadmap investments, including adoption, data quality, operational efficiency, customer visibility, and measurable business impact.

Benefits

• Equiti is an Equal Opportunity Employer Committed to creating a diverse and inclusive company culture.
• The Company is committed to making modifications to its hiring process to make it accessible for people with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed