Product Manager - Retail Applications

Staples Retail•Framingham, MA

About The Position

The Retail Technology team is responsible for delivering reliable, efficient, and scalable applications that support the in-store experience across Staples' U.S. Retail footprint. The team partners across Store Operations, Merchandising, Finance, Loss Prevention, OMNI, and Engineering to deliver technology solutions that improve associate productivity, enhance customer experiences, streamline operations, and support critical retail business processes. Staples is seeking a Product Manager - Retail Applications to help shape and evolve the technology capabilities used across our retail store environment. This role is responsible for defining product strategy, managing roadmaps and backlogs, and partnering with cross-functional stakeholders to deliver solutions that improve store operations, associate workflows, customer experiences, and business process execution. The ideal candidate is equally comfortable balancing strategic platform thinking with hands-on product delivery and thrives in a collaborative, fast-paced retail environment.

Requirements

Ability to bridge business needs and technical execution by transforming complex requirements into actionable solutions.
Strong experience collaborating with engineering teams in Agile environments and driving successful product delivery.
Exceptional cross-functional partnership and stakeholder management skills.
Analytical mindset with a focus on continuous improvement, operational excellence, and data-driven decision making.
Excellent communication skills with the ability to influence and align diverse stakeholders.
Passion for building scalable technology solutions that improve retail operations and customer experiences.
Bachelor's degree in Business, Technology, or a related field, or equivalent experience.
5+ years of product management experience, preferably supporting retail, store systems, or enterprise technology platforms.
Experience managing the full product lifecycle from strategy and planning through delivery and continuous improvement.
Hands-on experience working within Agile methodologies and cross-functional product teams.

Nice To Haves

Experience managing retail applications, store systems, enterprise platforms, or other business-critical technology solutions.
Strong understanding of retail operations, associate workflows, and store technology ecosystems.
Experience supporting pricing, promotions, loyalty, fulfillment, customer engagement, or related retail capabilities.
Familiarity with application integrations, data flows, operational reporting, and enterprise system dependencies.
Experience partnering with Finance, Operations, Merchandising, OMNI, or other enterprise functions to deliver scalable business solutions.
Demonstrated success operating in complex, cross-functional environments with multiple stakeholders and competing priorities.
Focus on system reliability, performance optimization, and delivering intuitive end-user experiences

Responsibilities

Own and evolve retail application capabilities that support store operations, associate workflows, customer experiences, and business process execution.
Define and manage product roadmaps aligned with business priorities, operational needs, and long-term platform strategy.
Prioritize and manage product backlogs, balancing business value, technical feasibility, operational readiness, and delivery timelines.
Lead deployment planning and release schedules in partnership with engineering and business teams to ensure successful, low-risk implementations.
Partner with engineering teams to translate business requirements into user stories, acceptance criteria, and scalable technology solutions.
Ensure application data accuracy, usability, reliability, and operational integrity across workflows and integrations.
Collaborate with Finance, Merchandising, OMNI, Store Operations, and Loss Prevention teams to support enterprise initiatives and improve operational execution.
Continuously identify opportunities to enhance system performance, reliability, usability, and the overall associate experience.