Manager, Retail Operating Systems & Applications

Richemont•New York, NY

14h•Onsite

About The Position

The Manager, Retail OS & Applications, will support the implementation, adoption, and ongoing optimization of retail technology solutions across the Americas. Reporting to the Senior Manager, Retail OS & Applications, this role will manage key projects and initiatives that support boutique operations, improve the employee experience, and enhance the client journey. The Manager will work closely with boutique teams, Retail leadership, cross-functional partners, Richemont, and Global HQ teams to coordinate technology initiatives from planning through deployment and adoption. This position requires a strong understanding of retail operations, project management, technology implementation, and change management, with the ability to manage multiple priorities in a fast-paced and evolving environment.

Requirements

Minimum of five years’ experience in retail operations, retail technology, project management
Experience supporting technology implementations, application rollouts, process improvements, or transformation initiatives.
Strong understanding of retail technology, applications, and operational processes
Strong analytical and problem-solving capabilities
Proficiency in Microsoft Office, particularly Excel and PowerPoint
Valid work authorization for employment in the USA

Nice To Haves

Ideally within a luxury, premium consumer, or specialty retail environment
Experience with POS, CRM, inventory management, SAP, Salesforce or other enterprise retail systems preferred

Responsibilities

Manage assigned retail technology projects and initiatives from planning through implementation, adoption, and ongoing optimization.
Coordinate testing, pilots, deployments, and rollouts of new applications, systems, and technology across the retail network.
Track project progress, identify risks and dependencies, and escalate challenges as appropriate.
Coordinate with internal and external partners to ensure deliverables are completed accurately and on time.
Gather feedback following implementation and identify opportunities for continued improvement.
Develop a strong working knowledge of Maison’s retail applications, systems, tools, and operational processes.
Serve as a key point of contact for boutique teams regarding assigned retail technology initiatives and system enhancements.
Partner with boutiques to understand operational needs, pain points, and opportunities for improvement.
Support the testing and evaluation of technology solutions and new use cases within the retail environment.
Create and maintain project documentation, user guides, procedures, and supporting materials.
Build strong working relationships with boutiques, Retail Operations, IT, CRM, Training, Finance, Marketing, Security, Richemont, Global HQ, and other key partners.
Translate business and boutique needs into clear requirements and actionable project deliverables.
Facilitate project meetings, working sessions, pilots, and feedback sessions.
Maintain clear communication regarding project status, risks, dependencies, decisions, and next steps.
Support alignment between local business needs and global technology initiatives.
Support the successful adoption of new retail tools, applications, and processes across the boutique network.
Partner with Training, Retail Operations, boutique leadership, and other stakeholders to prepare teams for technology launches and operational changes.
Gather qualitative and quantitative feedback to assess adoption and effectiveness.
Identify barriers to adoption and recommend solutions to improve usability and engagement.
Support ongoing communication and education related to retail technology initiatives.
Develop a strong understanding of the end-to-end boutique experience and how technology supports selling, operations, client engagement, inventory, and compliance.
Review existing workflows and identify opportunities to improve efficiency and simplify processes.
Maintain awareness of relevant retail technology developments and emerging solutions.