Product Manager - Protection Plans

Enercare•Markham, ON

29d•$74,817 - $118,211

About The Position

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be. If you are ready to become one of our Experts, we would love to hear from you. The Product Manager, Protection Plans is an individual contributor responsible for the execution and lifecycle management of Enercare’s Protection Plans portfolio, including Maintenance Plans, protection/coverage plans, and chargeable offerings (e.g., $0 diagnostics). This role owns day-to-day performance levers across pricing execution, offer structure, renewals, retention, and attach, translating portfolio strategy into measurable growth, margin, and customer lifetime value outcomes. Working closely with Marketing, Sales, Call Centre, Field Operations, Finance, and Analytics, the Product Manager ensures Protection Plans remain competitive, operationally ready, and effectively positioned as core entry and attach products within Enercare’s multiproduct household strategy.

Requirements

4–6 years of experience in product management, business analysis, or a related role
Bachelor’s degree in Business, Economics, Engineering, or a related field
Strong analytical skills; comfortable working with KPIs, funnels, cohorts, and renewal data.
Solid financial acumen with exposure to pricing, margin analysis, and business case support.
Proven ability to execute cross functionally in operational, services led environments.
High technical proficiency, with the ability to quickly grasp technical concepts
Excellent communication and cross-functional collaboration skills
Exceptional verbal & written communication and presentation skills to multiple audience types, including Senior-level executives and field teams.

Nice To Haves

Experience in home services, HVAC, utilities, insurance/warranty, or subscription-based businesses strongly preferred.
Experience in home services, utilities or energy sector being an asset

Responsibilities

Execute pricing, offer structures, and coverage changes for Protection Plans in line with approved portfolio strategy.
Manage plan lifecycle activities including launches, enhancements, offer updates, and retirements.
Drive renewal rate improvement and churn reduction through insight driven offer and experience enhancements.
Execute initiatives that increase Protection Plan penetration and attach across Enercare’s customer base.
Support business case development and post launch performance tracking for plan initiatives.
Ensure offer clarity, scripting alignment, and operational readiness for all plan changes.
Assist in managing the product category P&L and contribute to forecasting and margin analysis
Monitor weekly and monthly KPIs including sales, renewals, churn, attach, margin, and leading indicators of portfolio health.
Analyze performance drivers, identify issues, and recommend corrective actions.
Contribute to forecasts, variance analysis, and quarterly performance reviews.
The Product Manager is accountable for defining the levers and initiatives that drive these outcomes, working through cross‑functional execution partners: Protection Plan unit growth and attach rate
Maintenance Plan penetration
Renewal rate improvement and churn reduction
Contribution margin performance
Forecast accuracy and timeliness
Effectiveness of GTM execution (conversion lift, frontline readiness)