Product Manager, Product Operations & Portfolio Management

Amplifi•Naperville, IL

11h•Hybrid

About The Position

The Product Manager, Product Operations & Portfolio Management is an execution-oriented contributor responsible for bringing structure, follow-through, and operational discipline to a dynamic and fast-moving product team. This role serves as the connective tissue of the product operations function — managing the day-to-day mechanics of project tracking, documentation, and workflow coordination that keep cross-functional initiatives on track and stakeholders aligned. This role is well-suited for an individual early in a product career who brings strong project management instincts, genuine curiosity about AI-powered tooling, and a bias for organized, clear documentation. The position works closely with Senior Product Managers, the Director, and the VP — supporting active initiatives, learning the ampliFI platform from the ground up, and building the operational habits that define strong product practitioners. This is a role where executing the fundamentals exceptionally well — keeping plans current, documentation accurate, and stakeholders informed — directly enables the team to move faster and deliver better outcomes for clients.

Requirements

2–4 years of experience in project management, product operations, business analysis, or a related role in a SaaS, fintech, or technology environment
Demonstrated project management skills — proven ability to manage plans, track milestones, coordinate stakeholders, and keep complex initiatives moving forward
Strong written communication skills — able to produce clear, well-organized documentation, meeting summaries, and status updates with accuracy and consistency

Nice To Haves

Experience with project or portfolio tracking tools (Jira, Asana, Monday.com, or similar) is a plus
Exposure to financial services, payments, loyalty, or card programs is a plus but not required

Responsibilities

Provide consistent, reliable project management support across active product initiatives — ensuring plans are current, milestones are tracked, and cross-functional teams have what they need to stay aligned and accountable.
Maintain detailed project plans, milestone trackers, and workback schedules for assigned initiatives — keeping them current and surfacing timeline risks or dependency conflicts as they emerge
Prepare and distribute status updates, meeting summaries, and action item logs for assigned initiatives — ensuring decisions and next steps are documented and communicated without delay
Schedule and facilitate working sessions with cross-functional teams — preparing agendas, capturing outcomes, and following up on open items to prevent things from stalling
Track open actions, decisions, and blockers across assigned initiatives — proactively flagging items that are at risk of slipping and helping drive resolution
Support initiative scope, timeline, and delivery risk management by maintaining a clear, real-time view of where things stand and what needs attention
Adapt project tracking and communication approaches to the scale and pace of each initiative — bringing structure without unnecessary overhead
Own the creation and maintenance of clear, accurate product documentation — building a knowledge base that reduces information gaps, speeds onboarding, and supports better decision-making across the team.
Draft and maintain functional overviews, feature summaries, configuration notes, and known issue logs for assigned products and solutions
Translate meeting notes, SME inputs, and product discussions into structured, reusable documentation that the broader team can rely on
Maintain a current and accessible library of product documentation — organizing content so that it is easy to find, understand, and update as products evolve
Support the creation of business requirements documentation, use cases, and acceptance criteria in close partnership with Senior Product Managers — ensuring inputs are well-structured before development begins
Contribute to post-launch documentation — capturing what was built, how it was configured, and what teams need to know to support and operate the solution
Identify documentation gaps and take initiative to fill them — proactively building the knowledge base rather than waiting to be asked
Support the operational rhythm of the product team — contributing to planning activities, tracking portfolio health, and helping the team operate with consistency and visibility.
Support portfolio intake and prioritization activities by helping compile initiative data, effort context, and dependency information for review by senior team members
Assist in the preparation of operational reports, portfolio dashboards, and executive-facing status materials — ensuring data is accurate, current, and clearly presented
Contribute to the operation of the product lifecycle framework for assigned initiatives — tracking stage-gate progress, flagging readiness gaps, and helping keep governance activities on schedule
Support release planning coordination for assigned initiatives — helping ensure the right teams are engaged, timelines are visible, and dependencies are surfaced ahead of launch
Assist with vendor and partner coordination activities as needed — tracking deliverables, following up on open items, and maintaining documentation of commitments and SLA performance
Contribute to recurring operational cadences — preparing inputs for team meetings, tracking follow-ups, and helping maintain the discipline that keeps the team running smoothly
Actively participate in the product team’s AI tooling initiatives — building familiarity with emerging capabilities and contributing to efforts that reduce manual effort and improve how the team operates.
Actively use and provide feedback on AI-assisted tools being piloted or adopted by the product team — contributing a practitioner’s perspective on usability and real-world value
Participate in AI rapid prototyping and evaluation efforts — helping test AI-powered workflows for documentation, requirements development, and portfolio tracking
Maintain current familiarity with AI tools and automation approaches relevant to product management and operations — bringing informed awareness to team discussions
Identify day-to-day workflow friction points where AI tooling could reduce manual effort or improve output quality — surfacing ideas grounded in direct operational experience
Support the documentation and knowledge-sharing of AI tool adoption across the team — capturing what works, what doesn’t, and how workflows are evolving
Ensure cross-functional partners and stakeholders have the information they need — through proactive, organized, and clearly formatted communication that keeps initiatives moving forward.
Prepare and distribute clear, well-organized updates on initiative status, open items, and upcoming milestones — tailored to the audience and delivered on time
Support communication planning for product launches and releases on assigned solutions — helping identify impacted stakeholders and ensuring coordination is in place ahead of go-live
Build and maintain strong working relationships with cross-functional partners — including Technology, Client Delivery, Finance, and Marketing — through consistent follow-through and organized collaboration
Proactively surface information, risks, and blockers to senior team members with enough lead time to act — framing issues with context and a clear ask
Represent the product operations team professionally in cross-functional settings — showing up prepared, engaged, and solutions-oriented

Benefits

Competitive pay plus 401(k) with employer match
Medical, dental, vision, and life insurance
Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
Tuition Reimbursement
Paid time off, company holidays, and parental leave
Employee Assistance Program
Hybrid work environment with flexible hours
Onsite perks including gym access and snacks
Employee recognition programs celebrating milestones and achievements
Growth opportunities within a supportive, team-oriented environment