Product Manager, Platforms

Fiserv•Berkeley Heights, NJ

About The Position

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. As a Senior Product Management, you can look forward to: Manage product development process inclusive of product commercialization tasks required to bring product to market Ownership of Exchange Product that is used for Payment Facilitator fund distribution, responsible for driving changes to enrich the product experience. Be the go-to product expert for our platforms and aggregator business Drive product development and improvements including road maps Lead project lifecycle to deliver development efforts Establish and maintain awareness and understanding of customer and market needs Develop business cases to support new product recommendations Manage issues throughout the product development process including problem identification, root cause analysis, and stakeholder communication Act as a primary negotiator between internal groups and clients to resolve issues Crate documents and API Spec for each feature for publishing Represent Fiserv and the product at industry and community events Frequent contact with internal and external customers

Requirements

Bachelor’s degree, MBA preferred or equivalent working experience
Minimum 5 years’+ experience in Project Management or Product Management, with proven experience some in payments and/or Payment Facilitator (PayFAC)
Proven experience creating technical written content
Experience - Project Management - Managing in a Matrix Environment - Competitive Environment - Solutions Development - Knowledge of Product Line - Product Strategy - Product Life Cycle
Communicate technical concepts and requirements clearly to both IT and business resources
Act as a primary negotiator between internal groups and clients to resolve issues
Have knowledge in Payment and Payment Facilitator
Have a high aptitude and understanding of fund disbursement for PFAC & gateway products within the payment industry (what they do, why they matter, etc.)
Having high confidence in understanding technical roadmaps, delivery plans and technical feasibility is critical.
You will need to be engaged with technology in at least 40% of this role
Be able to understand the technical impact to the end merchant, and have a point of view on how we should communicate to merchants around significant change
Bring multiple stakeholders together to drive consensus, challenge assumptions and provide project level as well as working level detail to all vested partners
Report out in an executive format – blending together difficult concepts & multiple products/projects across various lines of business
Thrive in group success, excel in collaboration and leave your ego at the door
Demonstrate initiative and be capable of self-managing with little direction

Nice To Haves

While not expected to have deep product ‘feature by feature’ level understanding of gateway solutions, more than working knowledge will be encouraged in this role

Responsibilities

Manage product development process inclusive of product commercialization tasks required to bring product to market
Ownership of Exchange Product that is used for Payment Facilitator fund distribution, responsible for driving changes to enrich the product experience.
Be the go-to product expert for our platforms and aggregator business
Drive product development and improvements including road maps
Lead project lifecycle to deliver development efforts
Establish and maintain awareness and understanding of customer and market needs
Develop business cases to support new product recommendations
Manage issues throughout the product development process including problem identification, root cause analysis, and stakeholder communication
Act as a primary negotiator between internal groups and clients to resolve issues
Create documents and API Spec for each feature for publishing
Represent Fiserv and the product at industry and community events